Onsite Desktop Support Specialist — Secret Clearance

VetJobs; Andover (ME); On-site; USD 57,308,000 - 74,528,000; Full time

Job summary

VetJobs is seeking a Desktop Support professional in Andover, MA to support our client’s IT needs. You will handle workstation break-fix, imaging, IMAC moves, asset tagging and printer support to keep users productive.

Candidates must have 5+ years in desktop support, PC imaging knowledge, and experience with change and incident management, plus tools like ServiceNow, Bomgar, LapLink and Secure Disk Wipe. U.S. citizenship and an active clearance are required for onsite work.

Qualifications

• Minimum 5 years of working experience in Desktop Support.
• Knowledge of PC Imaging.
• Experience with change management and incident management.
• Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe.

Responsibilities

• Provide Workstation Software Break Fix support
• IMAC – PC Install, Moves, Adds and Changes
• Image Loads
• Asset Recovery
• Asset tagging
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management Updates
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Skills

Desktop Support

PC Imaging

Change management

Incident management

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Education

High School/GED

Tools

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Job description

VetJobs is seeking a Desktop Support professional in Andover, MA to support our client’s IT needs. You will handle workstation break-fix, imaging, IMAC moves, asset tagging and printer support to keep users productive.

Candidates must have 5+ years in desktop support, PC imaging knowledge, and experience with change and incident management, plus tools like ServiceNow, Bomgar, LapLink and Secure Disk Wipe. U.S. citizenship and an active clearance are required for onsite work.