Desktop Support Specialist - Active Secret Clearance

VetJobs

Tucson (AZ)

On-site

USD 42,000 - 54,000

Full time

3 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

VetJobs in Tucson, AZ is seeking an experienced Desktop Support professional to join our client-facing IT team onsite. Responsibilities include workstation break/fix, PC imaging, IMAC tasks, asset handling, printer support, and ITSM updates to keep end-user services running smoothly.

Ideal candidates have 5+ years in desktop support, knowledge of imaging, and experience with change and incident management. A Secret clearance is required; on-site work and physical requirements apply.

Qualifications

Minimum 5 years of working experience in Desktop Support.
Knowledge of PC Imaging.
Experience with change management and incident management.
Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe.
Preferred: Certified Dell Technician.
Preferred: Inventory Control.

Responsibilities

Provide Workstation Software Break Fix support.
IMAC – PC Install, Moves, Adds and Changes.
Image Loads.
Asset Recovery.
Asset tagging.
Printer Support.
Client Center (Tech Bar) Support.
IT Service Management Updates.
Other Client Support duties needed to maintain Workstation operations and customer satisfaction.