Onsite Desktop Support Technician - Secret Clearance

Virtual Service Operations; Aurora (CO); On-site; USD 52,000 - 68,000; Full time

Job summary

Virtual Service Operations is seeking a Desktop Support professional in Aurora, CO to support our client’s workstation environment. The role requires hands-on troubleshooting, imaging, and managing rapid IT requests onsite.

The ideal candidate has 5+ years in desktop support, understands PC imaging, change and incident management, and familiarity with ServiceNow, Bomgar, LapLink and Secure Disk Wipe. U.S. citizenship and an active security clearance are required for this government contract.

Qualifications

• Minimum 5 years of working experience in Desktop Support.
• Knowledge of PC Imaging.
• Experience with change management and incident management.
• Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe.

Responsibilities

• Provide Workstation Software Break Fix support.
• IMAC – PC Install, Moves, Adds and Changes.
• Image Loads.
• Asset Recovery.
• Asset tagging.
• Printer Support.
• Client Center (Tech Bar) Support.
• IT Service Management Updates.
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Skills

Desktop Support

PC Imaging

Change Management

Incident Management

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Tools

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Job description

Virtual Service Operations is seeking a Desktop Support professional in Aurora, CO to support our client’s workstation environment. The role requires hands-on troubleshooting, imaging, and managing rapid IT requests onsite.

The ideal candidate has 5+ years in desktop support, understands PC imaging, change and incident management, and familiarity with ServiceNow, Bomgar, LapLink and Secure Disk Wipe. U.S. citizenship and an active security clearance are required for this government contract.