Desktop & Imaging Specialist | PC Lifecycle

Tata Consultancy Services; Toledo (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Discretionary incentive

Medical coverage

Family support

Insurance options

Certification & training reimbursement

Vacation & holidays

Legal assistance

Job summary

Tata Consultancy Services is seeking a desktop support specialist in the United States to troubleshoot issues on laptops, desktops, and mobile devices. You will handle printer and network problems, image PCs via SCCM, and support Win 7/10 and Office 365, while coordinating asset updates and end-of-lease returns.

You will assist users via phone, email, chat, or on-site, support new user onboarding, and document incidents for escalation.

Qualifications

• Strong analytical skills and problem-solving ability to troubleshoot various issues on Laptop/Desktop/Mobile Devices.
• Printer and Network Troubleshooting.
• Experience supporting Win 7, Win 10 and Office 365 applications.
• Knowledge of imaging PCs using SCCM environment.
• Good Communication skills.
• Multi-tasking capabilities.

Responsibilities

• Driving PC LCM project end to end by coordinating with site contacts.
• Performing apps installation and data migration.
• Coordinate with asset team to ensure asset updates are done as soon as new assets received or shipped to lessor.
• Packing/Unpacking of PCs received from vendor or from different site.
• Returning end of lease PCs back to the lessor.
• Creating/updating knowledge base articles for any new issues.
• Assisting users on various PC related issues via Phone/Email or chat over remote session or by visiting user desk.
• Supporting new user onboarding by deploying new PC and then collecting old PCs during offboarding.
• Escalate incidents with accurate documentation to suitable technician, when required.
• Coordinating with vendor for any hardware/software issues.

Skills

Analytical troubleshooting

Printer troubleshooting

Network troubleshooting

Win 7/10 support

SCCM imaging

Communication skills

Multitasking

Education

Bachelor of Computer Science

Job description

Tata Consultancy Services is seeking a desktop support specialist in the United States to troubleshoot issues on laptops, desktops, and mobile devices. You will handle printer and network problems, image PCs via SCCM, and support Win 7/10 and Office 365, while coordinating asset updates and end-of-lease returns.

You will assist users via phone, email, chat, or on-site, support new user onboarding, and document incidents for escalation.