Alaska Desktop Support Engineer | 12h Shifts, 2/2 Rotation

prosource.it- Americas; Anchorage (AK); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Long term disability

Short term disability

401k

Paid holidays

PTO

Job summary

prosource.it is seeking an IT Desktop Support Technician to join our North Slope Alaska team. You will provide L1/L2 IT support for around 800 users, diagnose and resolve incidents, and support hardware, software, and AV/VC systems on site.

This role operates on a 2 weeks on/2 weeks off rotation with 12-hour shifts. Travel from Anchorage to the North Slope is required and company-funded, along with a comprehensive benefits package including medical, dental, vision, 401k and PTO.

Qualifications

• 1-5+ years of IT Desktop Support experience.
• BSc in Computer Science or relevant field.
• Strong communications skills.
• Highly customer focused.
• Able to work in rotations, 12-hour shifts.

Responsibilities

• Diagnose and resolve IT incidents including printer, connectivity, software, and OS issues.
• Install peripheral components; AV/VC configuration and problem resolution.
• Escalate issues and own the resolution with appropriate teams.

Skills

IT Desktop Support

Communications

Customer focus

Problem solving

Teamwork

Self-motivation

Education

BSc in Computer Science

Job description

prosource.it is seeking an IT Desktop Support Technician to join our North Slope Alaska team. You will provide L1/L2 IT support for around 800 users, diagnose and resolve incidents, and support hardware, software, and AV/VC systems on site.

This role operates on a 2 weeks on/2 weeks off rotation with 12-hour shifts. Travel from Anchorage to the North Slope is required and company-funded, along with a comprehensive benefits package including medical, dental, vision, 401k and PTO.