Desktop Support Engineer II - Onsite in Fairbanks

Calista Corporation; Fairbanks (AK); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off (PTO)

Mentorship program

Tuition reimbursement

Job summary

Calista Brice LLC in Fairbanks, AK seeks a Desktop Support Representative II to provide intermediate IT support for desktop systems, accounts, and endpoint devices. You will troubleshoot, document, and resolve issues, while assisting with IT projects and ensuring reliable operations.

Responsibilities include administering Active Directory, Exchange/M365 access, and end-user support with professional communication. On-site work and occasional travel are required.

Qualifications

• Requires hands-on IT support and account administration experience.
• Experience with AD, Entra ID, Exchange, and Microsoft 365 preferred.
• Strong communication and documentation skills are essential.

Responsibilities

• Provide intermediate-level desktop support via on-site, phone, and remote access.
• Manage user accounts, groups, and access within AD and Microsoft 365.
• Troubleshoot hardware/software issues and document resolutions.
• Assist with IT projects and knowledge sharing.

Skills

Active Directory

Microsoft Entra ID

Exchange

Microsoft 365

Account administration

Troubleshooting

Documentation

Communication

Customer service

Laptop/desktop support

Education

High School Diploma or GED

Associate’s degree (preferred)

Tools

Microsoft Office Suite

Remote Desktop

Citrix

ShareFile

LMIR

Adobe license portal

Apple Business Manager

Job description

Calista Brice LLC in Fairbanks, AK seeks a Desktop Support Representative II to provide intermediate IT support for desktop systems, accounts, and endpoint devices. You will troubleshoot, document, and resolve issues, while assisting with IT projects and ensuring reliable operations.

Responsibilities include administering Active Directory, Exchange/M365 access, and end-user support with professional communication. On-site work and occasional travel are required.