On-Site Deskside Support Technician I

Pomeroy; San Jose (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Pomeroy is seeking a Deskside Technician I to deliver high-quality on-site support within Manage Services. The role focuses on rapid problem resolution, end-user assistance, and collaboration with Level 3 teams to maintain service levels.

Ideal candidates have 1–2 years of help desk and AV experience, strong Windows/Mac proficiency, and reliable transportation. The position emphasizes proactive communication and meticulous asset handling in a fast-paced environment.

Qualifications

• 1-2 years of help desk experience preferred.
• 1-2 years of AV Support preferred.
• Advanced computer skills required.
• Familiarity with devices within an enterprise environment.
• Experience with Windows OS 7–11 and Mac OS.
• CompTIA A+ preferred.
• Excellent verbal and written communication skills.
• Strong customer service mindset and reliability.

Responsibilities

• Identifies, researches, and resolves technical problems.
• Responds to help desk tickets and escalations.
• Meet monthly metric standard for 150 tickets closed (200 goal).
• Meet SLA/OLA targets with incident requests.
• Provide on-site walk-in support to end users.
• Assist with AV support as necessary.
• Provide Smart Hands assistance to Level 3 teams (Networking, AV).
• Assist with asset disposition and asset management.

Skills

Help desk experience

AV support

Windows/Mac OS proficiency

CompTIA A+

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Outlook

Web-based applications

Job description

Pomeroy is seeking a Deskside Technician I to deliver high-quality on-site support within Manage Services. The role focuses on rapid problem resolution, end-user assistance, and collaboration with Level 3 teams to maintain service levels.

Ideal candidates have 1–2 years of help desk and AV experience, strong Windows/Mac proficiency, and reliable transportation. The position emphasizes proactive communication and meticulous asset handling in a fast-paced environment.