Client-Facing Desktop Support Specialist

Pomeroy; City of Rochester (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Pomeroy in Rochester, NY is seeking a Field Support Technician to provide on-site client facing support, including installation, servicing, and repairing systems.

The role conducts quality checks on system equipment before deployment and resolves issues across hardware installation, repair, upgrade, and maintenance. You will ensure follow-up actions are referred to the correct teams for testing and troubleshooting.

Qualifications

• 1+ years of field support experience.
• Hardware/software installation, support and troubleshooting.
• Experience with Windows 10.
• Experience with MS Office and OS365.
• Configuring new PCs/notebooks via SCCM imaging.

Responsibilities

• Provides on-site client facing support; including installation, servicing, and repairing systems.
• Quality checks operational status of system equipment before deployment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

Tools

SCCM imaging

Windows 10

MS Office and OS365

Job description

Pomeroy in Rochester, NY is seeking a Field Support Technician to provide on-site client facing support, including installation, servicing, and repairing systems.

The role conducts quality checks on system equipment before deployment and resolves issues across hardware installation, repair, upgrade, and maintenance. You will ensure follow-up actions are referred to the correct teams for testing and troubleshooting.