Desktop Support Technician

Pomeroy; Lenexa (KS); On-site; USD 25,000 - 41,000; Full time

Job summary

Pomeroy is seeking a hands-on Desktop Support Technician to provide onsite IT support in Lenexa, KS. This contract role focuses on resolving end-user issues across Windows and macOS environments while delivering a high-quality customer experience.

You will be the primary contact for technical support, handling hardware, software, and device lifecycle needs to keep day-to-day operations running smoothly.

Qualifications

• 2+ years of desktop or end-user support in an enterprise environment.
• Experience supporting Windows OS and macOS.
• Familiarity with ticketing systems such as ServiceNow.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide onsite desktop, laptop, and peripheral support.
• Troubleshoot Windows 10/11 and macOS issues.
• Deliver strong Mac support across OS and apps.
• Handle password resets and user access requests.
• Diagnose and repair hardware issues.
• Maintain ticketing, documentation, and asset tracking.
• Collaborate with internal teams to resolve escalations.

Skills

Desktop support

End-user support

Customer service

Tools

ServiceNow

Job description

We’re hiring a hands‑on Desktop Support Technician to provide onsite IT support in a fast‑paced enterprise environment in Lenexa, KS. This is a long‑term contract opportunity for someone who thrives on resolving end‑user issues, supporting both Windows and macOS environments, and delivering a high‑quality customer experience.

You’ll serve as a primary point of contact for technical support, handling hardware, software, and device lifecycle needs while keeping day‑to‑day operations running smoothly.

What You’ll Be Doing:

• Provide onsite support for desktops, laptops, and peripherals across hardware and software
• Troubleshoot Windows 10/11 and macOS issues, including performance, updates, and configurations
• Deliver strong Mac support across OS and applications, this is a key component of the role
• Handle password resets, user access requests, and system updates
• Diagnose and repair hardware issues including drives, displays, and accessories
• Troubleshoot wireless and basic network connectivity issuesManage and restore user profiles, including application setup and configuration
• Install and support wireless certificates on workstations and mobile devices
• Distribute and support peripherals such as keyboards, mice, webcams, and adapters
• Manage loaner devices including tracking, imaging, repair, and redeployment
• Act as a centralized pickup and drop‑off point for end‑user devices
• Support incident remediation following system updates or deployments
• Fulfill service requests in alignment with SLA expectations
• Assist with software installations and user environment configurations
• Collaborate with internal teams to resolve escalations and maintain service continuity
• Maintain accurate ticketing, documentation, and asset tracking
• Provide light coordination support for IT projects and reporting

What We’re Looking For:

• 2+ years of desktop or end‑user support experience in an enterprise environment
• Strong experience supporting Windows OS and macOS
• Proven ability to troubleshoot hardware, software, and connectivity issues
• Experience with user profile management and device imaging
• Familiarity with ticketing systems such as ServiceNow
• Strong communication skills and a customer‑first mindset
• Ability to manage multiple priorities in a fast‑paced environment

Nice to Have:

• CompTIA A+ or equivalent certification
• Experience supporting device lifecycle management programs
• Exposure to asset tracking and inventory tools
• Basic understanding of networking and security concepts