Onsite Desktop Support Pro: Fast IT Help & Setup

Computer Aid

Florida

On-site

USD 42,000 - 68,000

Full time

5 days ago

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Job summary

Computer Aid is seeking a motivated Desktop Support Specialist for an onsite role in Fort Myers, FL. You will provide technical assistance for hardware, software, and network-related issues in a fast-paced environment.

The role requires 1–3 years of desktop support experience, proficiency with Windows/macOS, and familiarity with Microsoft 365 and Active Directory. Onsite work and the ability to lift up to 40 lbs are expected.

Qualifications

Associate's degree or two years of related experience.
1-3 years of desktop support or help desk experience.
Strong knowledge of Windows and/or macOS operating systems.
Familiarity with Microsoft 365, Active Directory, and basic networking concepts.
Experience with ticketing systems and remote support tools.
Excellent problem-solving, communication, and customer service skills.
Valid Driver's License with driving privileges.

Responsibilities

Diagnose problems, resolve incidents, and minimize downtime for employees.
Provide first- and second-level support for desktops, laptops, mobile devices, printers, and peripherals.
Troubleshoot hardware, software, OS, and connectivity issues.
Install, configure, and update desktop OS and applications.
Respond to help desk tickets, calls, and walk-up requests promptly.
Escalate complex issues to higher IT teams when needed.
Maintain documentation of incidents, solutions, and configurations.
Assist with onboarding/offboarding by managing user accounts and equipment.