IT Help Desk Support Engineer

Droisys; Scottsdale (AZ); On-site; USD 28,000 - 34,000; Full time

Job summary

Droisys is seeking a capable L1 Service Desk / Desktop Support Engineer for onsite work in Scottsdale, AZ. The role requires handling end-user requests via calls, chat, and email, with a focus on Windows 10/8 support and timely issue resolution.

You will maintain ownership of issues, escalate when necessary, and collaborate with the team to minimize downtime. This multi-year contract role offers hands-on experience in a fast-paced environment.

Qualifications

• 4+ years of desktop support experience.
• Experience with Windows 10/8 operating systems.
• Experience handling inbound calls, chats, and emails in a service desk.

Responsibilities

• Provide desktop support for Windows 10 and Windows 8.
• Own user issues and ensure timely resolution.
• Escalate issues to SMEs when needed to resolve quickly.
• Handle remote support tools and basic L1 queries.

Skills

L1 Support

On-Call Support

Inbound Calls

Chat Support

Email Support

Job description

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.

Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.

Here are the job details

Job Title L1 Service Desk / Desktop Support Engineer

Job Location Scottsdale, AZ [Onsite Work]

Duration 12+ Months

Rate: $20 - $25/hr W2 (Paid Semi-monthly)

Key Skills are: L1 Support, On Call support experience, Handling all the Inbound calls, chat and emails in Service Desk, Handling basic L1 level queries from the end users.

Job Description

• 4+ years of experience in providing Desktop Support with Windows 10 and Windows 8 support.
• Maintain ownership of user issues and ensure that they receive resolution within a reasonable timeframe.
• Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
• Good experience working on Windows OS.
• Good experience with Microsoft Office product suite.
• Third party vendor management and support.
• Provide initial assessment of urgency and business impact on all support calls.
• Knowledge working on remote support tools.

Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.