L1 Service Desk Engineer – Windows & On-Call Support

Droisys; Scottsdale (AZ); On-site; USD 28,000 - 34,000; Full time

Job summary

Droisys is seeking a capable L1 Service Desk / Desktop Support Engineer for onsite work in Scottsdale, AZ. The role requires handling end-user requests via calls, chat, and email, with a focus on Windows 10/8 support and timely issue resolution.

You will maintain ownership of issues, escalate when necessary, and collaborate with the team to minimize downtime. This multi-year contract role offers hands-on experience in a fast-paced environment.

Qualifications

• 4+ years of desktop support experience.
• Experience with Windows 10/8 operating systems.
• Experience handling inbound calls, chats, and emails in a service desk.

Responsibilities

• Provide desktop support for Windows 10 and Windows 8.
• Own user issues and ensure timely resolution.
• Escalate issues to SMEs when needed to resolve quickly.
• Handle remote support tools and basic L1 queries.

Skills

L1 Support

On-Call Support

Inbound Calls

Chat Support

Email Support

Job description

Droisys is seeking a capable L1 Service Desk / Desktop Support Engineer for onsite work in Scottsdale, AZ. The role requires handling end-user requests via calls, chat, and email, with a focus on Windows 10/8 support and timely issue resolution.

You will maintain ownership of issues, escalate when necessary, and collaborate with the team to minimize downtime. This multi-year contract role offers hands-on experience in a fast-paced environment.