Desktop Support Engineer

Droisys; Scottsdale (AZ); On-site; USD 28,000 - 40,000; Full time

Job summary

Droisys seeks an IT Help Desk professional to handle inbound calls, chats, and emails in the service desk from Scottsdale, AZ. You will diagnose Windows app issues, perform basic network troubleshooting, and escalate complex problems via the IT ticketing system.

The role involves configuring desktop hardware, administering Office 365 email and AD accounts, and supporting end users on devices including iPad/iPhone/Android. 5-day onsite work is expected for 12 months.

Qualifications

• Handling inbound calls, chat and emails in service desk.
• Diagnose and resolve Windows applications issues.
• Basic troubleshooting of internet/LAN/WAN and VPN issues.
• Familiar with IT ticketing systems and ticket escalation.

Responsibilities

• Handle inbound calls, chat and emails in the service desk.
• Diagnose and resolve a wide range of Windows applications issues.
• Troubleshoot network issues including internet, LAN, WAN and VPN.
• Escalate complex issues to appropriate resolver groups via IT ticketing.
• Install, upgrade, and troubleshoot printers and related hardware.
• Configure desktop hardware to meet specs and business standards.
• Administer email accounts in Office 365 and manage distribution lists.
• Manage user accounts and password resets in Active Directory.

Skills

Communication

Customer service

Problem solving

Technical support

Tools

Office 365

Active Directory

Printers

Job description

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.

Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.

Scottsdale, AZ (5 days onsite in a week)

12 Months

Rate : $25/Hr.

2 to 10 years of Exp.

Job Description

• Handling all the Inbound calls chat and emails in service desk
• Handling Basic L1 level queries from end users
• Diagnose and quickly resolve a wide range of Windows applications issues
• Basic troubleshooting knowledge for internetLAN WAN Connectivity issues and VPN issues
• When the restoration is beyond the scope of the support escalation the issueproblem to appropriate resolver group using IT Ticketing System
• Install upgrade support and troubleshoot for printers related computer hardware
• Performs general preventative maintenance tasks on computers laptops printers
• Customize configure desktop hardware to meet specifications and business standards
• Email account administration ie account creation and management and distribution lists on Office 365
• User account administration ie account creation and management and password resets on Active Directory
• Familiarize end users on basic software hardware and peripheral device operation and solve basic queries
• Take ownership and responsibility of queries issues and problems and document it in the ITSM Tool
• Configuring iPad/iPhones/Android for the users to enable them check emails and be connected on the go
• Basic knowledge of Networking Virtualization Outlook Windows Mac OS Web Based and Installable applications
• Providing timely and accurate resolution of technical issues experienced by the Users
• Excellent communication skills
• Identify and escalation severe issues which could cause production impact

Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.