Onsite Desktop Support Engineer — Windows/macOS, Law Firm

Frier & Levitt, LLC

Pine Brook (NJ)

On-site

USD 60,000 - 80,000

Full time

8 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical

Dental

401(k)

PTO

Gym on-site

Life insurance

Vision

Job summary

Frier Levitt LLC seeks a full-time Desktop Support Engineer to provide on-site IT support across Pine Brook, NJ and New York City. You will own endpoint reliability, security, and user experience for Windows and macOS, including imaging, provisioning, and application packaging.

Reporting to the Senior IT Manager, you will manage onboarding/offboarding, maintain device infrastructure, and coordinate with MSP for remote support. Travel between Pine Brook and NYC offices is required.

Qualifications

2-4 years of hands-on desktop or end-user support experience.
Strong troubleshooting for Windows and macOS.
Experience with Microsoft 365 tools and device management.
Knowledge of Entra ID/Azure AD and group policy concepts.
Ability to work with VPN, network connectivity, and authentication systems.
VIP and executive support experience preferred.

Responsibilities

Provide hardware and peripheral support (desktops, laptops, monitors, printers, VoIP phones).
Support Microsoft 365 applications and authentication systems.
Liaise with MSP for advanced support under Senior manager supervision.
Coordinate Entra ID, Hybrid AD, SSO, and device-based Conditional Access changes.
Evaluate new hardware, OS versions, and tools; pilot results and go/no-go decisions.
Maintain end-user satisfaction through responsive, professional support.
Set up new employee hardware, software licenses, and office infrastructure.
Configure Microsoft 365 accounts and security access.
Coordinate secure equipment deprovisioning for departing employees.
Maintain documentation of user credentials and permissions.