On-Site Desktop Support Engineer — Windows & macOS

Frier & Levitt, LLC; Pine Brook (NJ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

On-site gym facility in Pine Brook, NJ

Medical

Dental

401(k)

Life insurance

Job summary

Frier Levitt LLC. a healthcare and life sciences law firm, seeks a full-time Desktop Support Engineer to provide on-site IT support across Pine Brook, New Jersey and New York City office locations.

The Desktop Engineer owns the reliability, security, and user experience of employee endpoints on Windows and macOS, handling imaging, provisioning, and break-fix tasks. You will manage onboarding/offboarding and coordinate with the Senior IT Manager.

Qualifications

• 2–4 years of hands-on desktop or end-user support experience, preferably in law firms.
• Strong troubleshooting for Windows and macOS systems.
• Hands-on with Microsoft 365 tools (Outlook, Teams, OneDrive, SharePoint).
• Experience with Intune and/or ConfigMgr (SCCM) for app deployment and compliance.
• Knowledge of Active Directory and Entra ID fundamentals (GPO, OU, CA concepts).
• Experience with VPN, network connectivity, and authentication systems.
• Excellent customer service and communication skills; able to prioritize multiple requests.

Responsibilities

• Provide on-site hardware and peripheral support (desktops, laptops, printers).
• Support Microsoft 365 apps and authentication systems across users.
• Liaise with MSP for advanced support and coordinate with Senior IT Manager.
• Manage Entra ID, Hybrid AD, SSO, and device-based Conditional Access changes.
• Evaluate new hardware/OS and provide pilot results and go/no-go decisions.
• Maintain employee onboarding/offboarding, security, and credential documentation.

Skills

Desktop support

Windows & macOS

Microsoft 365

Intune/ConfigMgr

Active Directory/Entra ID

VPN & network access

Customer service

Travel between Pine Brook & NYC

Tools

Ninja IT

Job description

Frier Levitt LLC. a healthcare and life sciences law firm, seeks a full-time Desktop Support Engineer to provide on-site IT support across Pine Brook, New Jersey and New York City office locations.

The Desktop Engineer owns the reliability, security, and user experience of employee endpoints on Windows and macOS, handling imaging, provisioning, and break-fix tasks. You will manage onboarding/offboarding and coordinate with the Senior IT Manager.