Onsite Desktop Support Engineer – Windows & M365 (Vienna)

System One; Vienna, Northern (VA, KY); Hybrid; USD 36,000 - 47,000; Part time

Job summary

System One is seeking a Desktop Support professional for an onsite role in Vienna, VA. This multi-year contract position focuses on delivering end-user hardware and software support and resolving issues quickly to keep business systems running smoothly.

The ideal candidate has 1–5 years of relevant experience, hands-on Windows 11 and Microsoft 365 proficiency, and basic networking and security knowledge. Onsite presence and strong communication are essential for success.

Qualifications

• 1–5 years of relevant Desk/IT support experience.
• Experience troubleshooting Windows 11 endpoints.
• Experience with Microsoft 365 apps (Outlook, OneDrive, Teams).
• Familiar with Palo Alto GlobalProtect client.

Responsibilities

• Diagnose and resolve hardware and software issues for end users.
• Provide onsite desktop support in Vienna, VA.
• Utilize ServiceNow to log and manage incidents.
• Troubleshoot VPN/GlobalProtect on Windows endpoints.
• Collaborate with IT team to follow SOPs.

Skills

Hardware/Software troubleshooting

Networking basics

Cybersecurity basics

ServiceNow

Tools

ConnectWise Remote Support

CyberArk

Citrix VDIs

Palo Alto GlobalProtect

ServiceNow

Job description

System One is seeking a Desktop Support professional for an onsite role in Vienna, VA. This multi-year contract position focuses on delivering end-user hardware and software support and resolving issues quickly to keep business systems running smoothly.

The ideal candidate has 1–5 years of relevant experience, hands-on Windows 11 and Microsoft 365 proficiency, and basic networking and security knowledge. Onsite presence and strong communication are essential for success.