Information Technology Support Specialist

Motion Recruitment; Savage (MD); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account (HSA)

401(k) including match

Life Insurance

Short-Term & Long-Term Disability

Job summary

Motion Recruitment Partners is seeking an onsite Desktop Support Technician in Savage, MD for day-to-day IT support across office and manufacturing environments. The role is a 6-month contract with potential extension or conversion.

Responsibilities include desktop hardware/software support, imaging and deployment, AD administration, and Microsoft 365 support. Excellent opportunity for hands-on IT professionals who enjoy end-user interactions.

Qualifications

• 3–5 years of hands-on desktop support experience.
• Experience supporting Windows 10/11 operating systems.
• Strong troubleshooting with desktops, printers, and peripherals.
• Experience supporting Microsoft 365 applications.
• Working knowledge of Active Directory user administration.
• Basic TCP/IP networking, DNS, DHCP, VPN, and wireless networking.

Responsibilities

• Provide Tier I/II desktop support for Windows laptops, desktops, mobile devices, printers, and peripherals.
• Install, configure, image, deploy, and maintain Windows workstations.
• Set up new employee workstations, user accounts, hardware, and software.
• Support Microsoft 365 apps including Outlook, Teams, Word, Excel, OneDrive.
• Assist with Active Directory user account administration, passwords, permissions, and groups.
• Manage hardware inventory, asset tracking, and lifecycle planning.
• Document incidents, resolutions, and procedures in the IT ticketing system.
• Escalate complex issues to infra, networking, or systems engineering teams.
• Support conference room tech, printers, scanners, and critical equipment.

Skills

Windows 10/11 support

Desktop hardware & peripherals

Microsoft 365

Active Directory administration

Networking basics (DNS/DHCP/VPN)

ITSM ticketing tools (ServiceNow/Jira)

Tools

ServiceNow

Jira Service Management

Job description

Our client is seeking an onsite Desktop Support Technician to provide day-to-day technical support for employees across office and manufacturing environments. This is an excellent opportunity for an IT professional who enjoys solving technical problems, working directly with end users, and helping keep business operations running efficiently.

6-Month Contract, potential to extend or convert

Required Skills & Experience

• 3–5 years of hands‑on desktop support or IT support experience.
• Experience supporting Windows 10/11 operating systems.
• Strong troubleshooting experience with desktop hardware, software, printers, and peripherals.
• Experience supporting Microsoft 365 applications.
• Working knowledge of Active Directory user administration.
• Basic understanding of TCP/IP networking, DNS, DHCP, VPN connectivity, and wireless networking.
• Experience using ITSM/ticketing platforms such as ServiceNow, Jira Service Management, or similar.

Desired Skills & Experience

• Familiarity with imaging and deployment technologies.
• CompTIA A+, Network+, or Microsoft certifications.
• Experience supporting mobile devices and mobile device management (MDM).

Daily Responsibilities

• Provide Tier I and Tier II desktop support for Windows laptops, desktops, mobile devices, printers, and peripheral equipment.
• Install, configure, image, deploy, and maintain Windows workstations and laptops.
• Set up new employee workstations, user accounts, hardware, and software.
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive.
• Assist with Active Directory user account administration, password resets, permissions, and group memberships.
• Manage hardware inventory, asset tracking, equipment lifecycle, and replacement planning.
• Document incidents, resolutions, and technical procedures within the IT ticketing system.
• Escalate complex technical issues to infrastructure, networking, or systems engineering teams when appropriate.
• Support conference room technology, printers, scanners, and other business‑critical equipment.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Legal and Identity Protection Plans
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre‑employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.