On‑Site Desktop Support Engineer – Windows & Microsoft 365

AES Drilling Fluids, LLC; Houston, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

AES Drilling Fluids is seeking a fully on-site Desktop Support Engineer to provide responsive, customer-focused technical support across office, warehouse, field, and remote environments. You will assist users with desktops, laptops, Microsoft 365, printers, mobile devices, and accounts while collaborating with senior IT staff to grow your skills in a professional enterprise IT setting.

The role offers exposure to endpoint management, cybersecurity, identity management, and enterprise IT

Qualifications

• 3–7 years of professional IT support experience in office, warehouse, field, or multi-location settings.
• Working knowledge of Windows 11 desktop and laptop support.
• Familiarity with Microsoft 365 applications used at AES.
• Basic understanding of hardware, OS, printers, mobiles, docking stations and peripherals.
• Basic networking concepts: IP, Wi‑Fi, VPN, DNS, DHCP, remote access, printer connectivity.
• Ability to follow AES IT security and asset-handling procedures.
• Strong troubleshooting mindset and desire to learn new technologies.

Responsibilities

• Provide Tier 1–2 technical support to AES employees via phone, remote tools, tickets, and in person.
• Support office, warehouse, field, and remote users with desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware/software issues per AES standards and support Microsoft 365 apps.
• Assist with password resets, account access, MFA, AD/Entra ID, SSO, and authentication issues.
• Install, configure, deploy, and replace desktops, laptops, monitors, docking stations, printers, and peripherals.

Skills

Windows 11 support

Microsoft 365

Hardware basics

Networking basics

IT security basics

Troubleshooting

Customer service

Job description

AES Drilling Fluids is seeking a fully on-site Desktop Support Engineer to provide responsive, customer-focused technical support across office, warehouse, field, and remote environments. You will assist users with desktops, laptops, Microsoft 365, printers, mobile devices, and accounts while collaborating with senior IT staff to grow your skills in a professional enterprise IT setting.

The role offers exposure to endpoint management, cybersecurity, identity management, and enterprise IT