Onsite Desktop Support Engineer — Wayne, PA (In-Office Training)

Cognizant

Malvern (Chester County)

On-site

USD 52,000 - 76,000

Full time

9 days ago

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Disability insurance

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Desktop Support Engineer to provide end-user support and maintain desktop computing environments at our Wayne, PA client site. The role involves troubleshooting hardware and software issues, onboarding/offboarding support, and managing endpoint devices to ensure an exceptional user experience in a fast-paced enterprise.

We prefer 2–5 years in desktop support with strong Windows and AD skills, plus experience with ServiceNow, Remedy, or Jira Service Management.

Qualifications

2-5 years of experience in Desktop Support, IT Support, Service Desk, or End User Computing environments.
Strong experience supporting Windows operating systems.
Hands-on experience troubleshooting desktop, laptop, printer, and peripheral hardware issues.
Experience with ticket management systems such as ServiceNow, Remedy, Jira Service Management, or similar platforms.
Knowledge of Active Directory, user account administration, and access management.
Familiarity with Microsoft 365 applications and enterprise productivity tools.
Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
Experience with device imaging, deployment, and endpoint management tools.
Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to manage multiple priorities while maintaining high levels of customer satisfaction.

Responsibilities

Provide first-level technical support by responding to and resolving desktop hardware, software, and peripheral-related issues.
Install, configure, maintain, and troubleshoot desktop and laptop systems, operating systems, software applications, printers, and other end-user devices.
Diagnose and resolve hardware failures involving desktops, laptops, monitors, keyboards, docking stations, printers, and related peripherals, coordinating repairs or replacements when necessary.
Troubleshoot software, operating system, connectivity, authentication, and application-related issues to ensure minimal user downtime and business disruption.
Manage user account provisioning, de-provisioning, password resets, and access requests while adhering to organizational security policies and procedures.
Perform device imaging, deployment, configuration, and setup for new hires, as well as asset recovery, data wiping, and equipment decommissioning during offboarding.
Maintain accurate inventory records of IT assets, software licenses, warranties, and equipment lifecycle activities.
Escalate complex technical issues to Tier 2/3 support, network, infrastructure, or security teams while maintaining ownership and driving incidents through to resolution.
Create and maintain technical documentation, troubleshooting guides, knowledge base articles, and support procedures to improve operational efficiency and knowledge sharing.
Ensure compliance with IT security standards and service level agreements (SLAs) by managing endpoint patching, antivirus protection, encryption, user guidance, and timely ticket resolution.