On-Site Desktop Support Analyst — IT Ops & Security

AnswerNet; Horsham (PA); On-site; USD 45,000 - 50,000; Full time

Job summary

AnswerNet in Horsham, PA seeks a Deskside Support Technician to maintain networks, servers and applications, ensuring the IT infrastructure runs smoothly and securely. The role involves second-level support, imaging desktops, troubleshooting, mobile device provisioning, and on-call duties, with on-site work in our corporate office.

Ideal candidates have a Bachelor's degree in CS or IT-related diploma and at least two years of related experience, plus strong communication and problem-solving

Qualifications

• Bachelor's degree in Computer Science or an IT-related diploma.
• Two years of related experience.
• Experience administering Google Workspace."

Responsibilities

• Provide escalated second-level technical support for Tier 1 IT staff.
• Install and troubleshoot software and hardware in a Windows and Mac OS environment.
• Provision, image, and test desktops, laptops, monitors, printers, and other related hardware.
• Troubleshoot network connectivity for both local and remote employees.
• Troubleshoot IT-related issues.
• Provision and support mobile devices.
• Manage the lifecycle of computers and devices using existing software.
• Train staff on technical solutions as needed.
• Be on call 24/7 for emergency duties when necessary.

Skills

Networking

Google Workspace

Documentation

Communication

Analytical Thinking

Multitasking

Time Management

PC OS

MS Office

Education

Bachelor's degree in Computer Science or IT-related diploma

Two years of related experience

Tools

Windows

Mac OS

Google Workspace Admin

Job description

AnswerNet in Horsham, PA seeks a Deskside Support Technician to maintain networks, servers and applications, ensuring the IT infrastructure runs smoothly and securely. The role involves second-level support, imaging desktops, troubleshooting, mobile device provisioning, and on-call duties, with on-site work in our corporate office.

Ideal candidates have a Bachelor's degree in CS or IT-related diploma and at least two years of related experience, plus strong communication and problem-solving