Senior IT & Executive Desktop Support Specialist

Two95 International Inc.; Wayne (PA); On-site; USD 85,000 - 120,000; Full time

Job summary

Two95 International Inc. in Wayne, PA seeks a Sr IT Support Analyst to manage end-user support across Windows, Mac OS, and collaboration tools. You will oversee hardware, software, and VDI/ Citrix environments for local and remote users, ensuring secure and reliable operations.

The role covers executive support for the C-Suite, advanced AD/Exchange management, and policy development with InTune. Ideal candidates possess 8+ years of desktop services, ITIL certs, and strong communication.

Qualifications

• Bachelor's or relevant work experience with industry certifications like MCSA, MCP, ITIL.
• 8+ years of desktop services experience.
• 5+ years of advanced experience in Active Directory and server administration.
• 3+ years providing executive/C-SUITE personalized desktop support.
• 1+ years of desktop networking with LAN/WLAN experience.

Responsibilities

• Monitor JIRA Help Desk system for work intake from problem tickets to service requests.
• Provide Tier 1-3 hardware support on Apple, HP, Lenovo, Microsoft laptop systems.
• Provide Tier 1-3 software end user support in Windows, Mac OS, VoIP, WebEx, and other software as needed.
• Provide Tier 1-3 support in Office365, including advanced support in SharePoint Administration, OneDrive, Flow or Workflows, Teams and Skype for Business.
• Provide end user education with a focus on collaboration tools like Office365.
• Provision, image, install, and maintain all laptop and virtual workstations, for local or remote users, along with peripherals.
• Maintain workstation and licensing inventories, including quote/purchasing and vendor management.
• Advanced Office365 and Active Directory administration with Exchange, Azure AD, DFS, ADFS and SSO.
• Develop, implement and maintain AD Group Policy and InTune policy.
• Work closely with the Director of IT Corporate Services on other projects.
• This position has high visibility and requires the highest level of communication.

Skills

JIRA Help Desk

Hardware support

Office 365 administration

Executive/C-Suite support

Active Directory Administration

Education

Bachelor's degree or equivalent

MCSA

MCP

ITIL

Tools

JIRA

Office 365

SharePoint

OneDrive

Teams

Skype for Business

Exchange

Azure AD

Intune

Job description

Two95 International Inc. in Wayne, PA seeks a Sr IT Support Analyst to manage end-user support across Windows, Mac OS, and collaboration tools. You will oversee hardware, software, and VDI/ Citrix environments for local and remote users, ensuring secure and reliable operations.

The role covers executive support for the C-Suite, advanced AD/Exchange management, and policy development with InTune. Ideal candidates possess 8+ years of desktop services, ITIL certs, and strong communication.