Sr IT Support Analyst

Two95 International Inc.; Wayne (PA); On-site; USD 85,000 - 120,000; Full time

Job summary

Two95 International Inc. in Wayne, PA seeks a Sr IT Support Analyst to manage end-user support across Windows, Mac OS, and collaboration tools. You will oversee hardware, software, and VDI/ Citrix environments for local and remote users, ensuring secure and reliable operations.

The role covers executive support for the C-Suite, advanced AD/Exchange management, and policy development with InTune. Ideal candidates possess 8+ years of desktop services, ITIL certs, and strong communication.

Qualifications

• Bachelor's or relevant work experience with industry certifications like MCSA, MCP, ITIL.
• 8+ years of desktop services experience.
• 5+ years of advanced experience in Active Directory and server administration.
• 3+ years providing executive/C-SUITE personalized desktop support.
• 1+ years of desktop networking with LAN/WLAN experience.

Responsibilities

• Monitor JIRA Help Desk system for work intake from problem tickets to service requests.
• Provide Tier 1-3 hardware support on Apple, HP, Lenovo, Microsoft laptop systems.
• Provide Tier 1-3 software end user support in Windows, Mac OS, VoIP, WebEx, and other software as needed.
• Provide Tier 1-3 support in Office365, including advanced support in SharePoint Administration, OneDrive, Flow or Workflows, Teams and Skype for Business.
• Provide end user education with a focus on collaboration tools like Office365.
• Provision, image, install, and maintain all laptop and virtual workstations, for local or remote users, along with peripherals.
• Maintain workstation and licensing inventories, including quote/purchasing and vendor management.
• Advanced Office365 and Active Directory administration with Exchange, Azure AD, DFS, ADFS and SSO.
• Develop, implement and maintain AD Group Policy and InTune policy.
• Work closely with the Director of IT Corporate Services on other projects.
• This position has high visibility and requires the highest level of communication.

Skills

JIRA Help Desk

Hardware support

Office 365 administration

Executive/C-Suite support

Active Directory Administration

Education

Bachelor's degree or equivalent

MCSA

MCP

ITIL

Tools

JIRA

Office 365

SharePoint

OneDrive

Teams

Skype for Business

Exchange

Azure AD

Intune

Job description

Title : Sr IT Support Analyst Location : Wayne, PA Type : Full Time Salary : $Open (Best Possible)

YOU?RE GOOD AT:

• Monitoring JIRA Help Desk system for work intake from problem tickets to service requests
• Providing Tier 1-3 hardware support on Apple, HP, Lenovo, Microsoft laptop systems
• Providing Tier 1-3 software end user support in Windows, Mac OS, VoIP, WebEx, and other software as needed
• Provide Tier 1-3 support in Office365, including advanced support in SharePoint Administration, InfoPath, OneDrive, Flow or Workflows, Teams and Skype for Business
• Providing Tier 1-3 Executive Support for our C-Suite
• Provide end user/new user education with a focus on collaboration tools like Office365
• Provision, image, install, and maintain all laptop and virtual (VM/VDI/Citrix) workstations, for both local or remote users, along with associated peripheral devices
• Provides support to the team as a subject matter expert in all desktop computing environments, focusing on continuous improvement, performing root cause analysis for problem elimination, with a focus on customer service and innovation.
• Maintain workstation inventory and licensing inventory, including quote/purchasing and vendor management
• Advanced Office365 and Active Directory administration with a high focus on Exchange, Azure AD, DFS, ADFS and SSO.
• This position requires the ability to develop, implement and maintain AD Group Policy and InTune policy
• Work closely with the Director of IT Corporate Services on other projects
• This position has high visibility and requires the highest level of communication with strong verbal and writing skills.

YOU HAVE:

• Bachelors or relevant work experience with industry certifications like MCSA, MCP, ITIL
• 8+ years of desktop services experience.
• 5+ years of advanced experience in Active Directory and server administration.
• 3+ years providing executive/C-SUITE personalized desktop support.
• 1+ years of desktop networking with LAN/WLAN experience.