Onsite Desktop Support Engineer – Life Sciences IT

Kiniksa Pharmaceuticals; Lexington (MA); On-site; USD 79,000 - 105,000; Full time

Job summary

Kiniksa Pharmaceuticals in Lexington, MA is seeking a Desktop Support Engineer to join our IT team onsite five days a week. You will support end-users, manage Microsoft 365 services, and maintain hardware and software across Windows, macOS, and mobile devices.

The ideal candidate has 3+ years in desktop support in regulated environments (FDA 21 CFR Part 11), strong troubleshooting, and excellent customer service.

Qualifications

• Associate's degree in Computer Science, Information Systems, or a related field, or equivalent experience. Bachelor’s degree preferred.
• 3+ years of experience as a Desktop Support Engineer.
• Experience in a regulated environment, preferably pharmaceutical/biotech/medical device with familiarity with FDA 21 CFR Part 11 and related regulations.
• Strong knowledge of Windows OS (Windows 10/11); Mac OS is a plus.
• Proficiency in installing and troubleshooting software applications.
• Familiarity with Microsoft Entra ID/Azure AD, Office 365 admin centers, Microsoft 365 admin center, Exchange admin center, Teams admin center, SharePoint admin center, Intune, Windows Autopilot, O365 apps, Okta, Jamf, Apple Business Manager, Zoom Workplace.
• Experience with Microsoft SharePoint Online administration (site management, permissions, access troubleshooting, sharing controls).
• Experience with device lifecycle management across Windows, macOS, and iOS/iPadOS using Intune, Apple Business Manager, Jamf.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware and software issues for desktops, laptops, printers, and peripherals.
• Assist with onboarding, offboarding, and employee lifecycle technology processes.
• Escalate complex issues to internal teams or third-party support as needed.
• Identify opportunities for process improvement, automation, and enhanced user experience.
• Support Microsoft 365 administration activities across Office 365 admin centers, including license assignment coordination, service health awareness, and escalation.

Skills

Customer service

Troubleshooting

Independent worker

Task prioritization

Communication skills

Education

Associate's degree in Computer Science, Information Systems, or related field

Bachelor's degree preferred

Tools

Windows OS

macOS

Intune

Azure AD

Office 365 admin centers

SharePoint Admin Center

Jamf

Apple Business Manager

Okta

Zoom Workplace

Exchange Admin Center

Teams Admin Center

FreshService

Job description

Kiniksa Pharmaceuticals in Lexington, MA is seeking a Desktop Support Engineer to join our IT team onsite five days a week. You will support end-users, manage Microsoft 365 services, and maintain hardware and software across Windows, macOS, and mobile devices.

The ideal candidate has 3+ years in desktop support in regulated environments (FDA 21 CFR Part 11), strong troubleshooting, and excellent customer service.