On-Site Lab IT Support - Pharma/Biotech (LIMS/ITIL)

Redolent Infotech Pvt. Ltd.; Cambridge (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Redolent Infotech Pvt. Ltd. is seeking an on-site Lab IT Support professional in Cambridge, MA to support lab instruments and IT systems. The role emphasizes ITIL-based incident, change, knowledge, and problem management within pharma/biotech environments.

The candidate will work directly at the client's site, ensuring data integrity, instrument uptime, and regulatory compliance via 21 CFR Part 11 controls. Prior experience in R&D IT support is preferred.

Qualifications

• Experience in IT departments (R&D IT support) within Pharma or Biotech industries.
• ITIL knowledge covering Incident, Change, Knowledge, and Problem Management.

Responsibilities

• Provide on-site lab IT support at the client site in Cambridge, MA.
• Assist with IT infrastructure, instrument interfaces, and data integrity compliance.

Skills

ITIL knowledge

Lab IT Support

21 CFR Part 11

Manual Testing

Tools

LIMS basics

CDS basics

Job description

Redolent Infotech Pvt. Ltd. is seeking an on-site Lab IT Support professional in Cambridge, MA to support lab instruments and IT systems. The role emphasizes ITIL-based incident, change, knowledge, and problem management within pharma/biotech environments.

The candidate will work directly at the client's site, ensuring data integrity, instrument uptime, and regulatory compliance via 21 CFR Part 11 controls. Prior experience in R&D IT support is preferred.