Onsite Desktop Support Engineer – IT Service Desk

Chandra Technologies, Inc; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Chandra Technologies, Inc seeks an expert IT service desk specialist to support client services in Raleigh, onsite at Century Center. Responsibilities include evaluating incidents, prioritizing problems, mentoring others, and maintaining solid customer relationships while owning issues to resolution.

The role covers system imaging, hardware and software deployment, printer configuration, data migration, and documentation.

Qualifications

• Experience with IT incident and problem service desk workflows.
• Proficient in using ServiceNow for ticket tracking.
• Ability to provide proactive customer service and mentorship.

Responsibilities

• Lead projects and coordinate team efforts.
• Create and maintain process and procedure documentation.
• Ensure IT security policies are followed and data is protected.
• Support client services by analyzing incidents and prioritizing problems.
• Collaborate with Data Center Operations and development teams.

Skills

Hardware basics

Software basics

Peripherals & components

Networking protocols

Imaging computers

Software installation

Printer setup

Peripheral configuration

Data migration

Documentation

ServiceNow

Travel willingness

Job description

Chandra Technologies, Inc seeks an expert IT service desk specialist to support client services in Raleigh, onsite at Century Center. Responsibilities include evaluating incidents, prioritizing problems, mentoring others, and maintaining solid customer relationships while owning issues to resolution.

The role covers system imaging, hardware and software deployment, printer configuration, data migration, and documentation.