Desktop Support Specialist

BuzzClan; Raleigh (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

BuzzClan in Raleigh, NC is seeking a Desktop Support Specialist for on-site coverage across Raleigh, Garner and statewide areas. You will support Service Desk requests and manage hardware/software imaging.

The role requires travel to various sites and the ability to work onsite in Century Center, Raleigh. Responsibilities include leading IT projects, documenting procedures, enforcing security policies, and traveling as needed to fulfill duties.

Qualifications

• Experience with computer hardware, software, peripherals and components.
• Imaging and configuring computers for customers.
• Setting up local and network printers and peripherals.
• Migrating data and user profiles.
• Documenting processes and procedures for technical support.
• Familiarity with ServiceNow call tracking system.
• Willingness to travel for the role.

Responsibilities

• Lead projects that require directing the work of others and coordinating actions.
• Develop and maintain documentation for processes and procedures in the IT support area.
• Ensure compliance with IT security policies and protect data.
• Provide onsite desktop support across Raleigh, Garner and statewide areas.
• Travel as required for role responsibilities.

Skills

Computer hardware & software

Imaging computers

Printer setup & config

Data migration

Documentation of procedures

Travel readiness

Project management

Tools

ServiceNow

Job description

Work arrangement :- Onsite

Description:

This request is for a Desktop Support Specialist based at Century Center, Raleigh NC to help support the high number of Service Desk and customer requests in the Raleigh, Garner & statewide areas. Day-to-day responsibilities. ** Travel Required**

**The candidate will be required to work onsite in the Century Center, Raleigh NC local area.

The candidate will be able to expense for any required travel.

Project Management -

Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.

Develop and maintain appropriate documentation for all responsible areas -

This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.

System Security -

It is the responsibility of all Technical Services Staff to be aware of NCDOT and NCDIT security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

Required/Desired Skills

Skill Required /Desired Amount of Experience

Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Required 7 Years

Installing and imaging new computers and loading of appropriate software for customers.

Required 7 Years

Installing local and network printers and other peripherals and configuration of same.

Required 7 Years

Migrating data and user profiles. Required 7 Years

Documenting process and procedures related to technical field support activities.

Required 7 Years

Demonstrates knowledge and a working experience with ServiceNow call tracking system.

Required 7 Years

Comfortable with traveling for the role.