On-Site Client Support Engineer | Desk-Side Tech

Thrive

Charlotte (NC)

On-site

CAD 69,000 - 97,000

Full time

14 days+

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Job summary

Thrive in Charlotte, NC is seeking a Client Site Services Engineer to provide deskside and on-site support for client computer systems, printers, and network connectivity. You will diagnose end-user issues, communicate clear solutions, and assist engineers with on-going maintenance.

The role requires strong problem-solving, documentation in ticketing systems, and collaboration with Tier 2-3 staff. Experience with Windows desktop, VPN, and enterprise environments is preferred; CompTIA A+ and Net+

Qualifications

3+ years providing end-user support for current PC desktop and application software.
3+ years installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment.
3+ years providing end-user support for current suite of Microsoft applications and management software.
2+ years providing support for an enterprise level userbase in either the legal or financial services industries.
CompTIA A+ Certification or equivalent experience.
CompTIA Net+ Certification or equivalent experience.

Responsibilities

Provide deskside support and on-site help to client offices and service tickets.
Diagnose and resolve first-level end-user problems for PCs, software, network, and printer issues.
Communicate technical solutions clearly in user-friendly terms and provide on-site training as needed.
Set up and assist in configuring end-user PC hardware, software and peripherals, onsite and remotely.
Coordinate timely repair with third-party vendors and document resolutions in the ticketing system.
Assist Network Technicians and contribute to FAQs and knowledgebase articles.
Support Tier 2-3 staff with problem research and documentation.