Service Desk Engineer — Remote-First, Raleigh

Tech Mirrors; Raleigh (NC); On-site; USD 40,000 - 56,000; Full time

Job summary

Tech Mirrors is seeking a Service Desk / IT Support Specialist in Raleigh, NC, with remote work options during the engagement. The 12-month assignment supports the State of North Carolina and requires strong technical aptitude in IT service delivery, ticketing, and end-user support.

The role emphasizes incident handling, documentation, and collaboration with IT teams to resolve complex issues and maintain user satisfaction.

Qualifications

• 3+ years of IT service desk or desktop support experience.
• Familiar with incident management and ticketing workflows.
• Proficient in hardware/software troubleshooting and remote support.

Responsibilities

• Diagnose and resolve end-user hardware and software issues.
• Manage incidents through ServiceNow and provide timely updates to users.
• Assist with password resets and account provisioning.
• Document solutions and processes for knowledge sharing.
• Communicate effectively with non-technical users and stakeholders.

Skills

Technical support

ServiceNow

Customer service

Troubleshooting

Documentation

Independent work

Communication skills

Problem analysis

Team collaboration

Tools

ServiceNow

Job description

Tech Mirrors is seeking a Service Desk / IT Support Specialist in Raleigh, NC, with remote work options during the engagement. The 12-month assignment supports the State of North Carolina and requires strong technical aptitude in IT service delivery, ticketing, and end-user support.

The role emphasizes incident handling, documentation, and collaboration with IT teams to resolve complex issues and maintain user satisfaction.