Onsite Desktop Technician II - Windows & Help Desk

The Marvin Group; Inglewood (CA); On-site; USD 71,000 - 74,000; Full time

Job summary

The Marvin Group, based in Southern California near LAX, seeks a Desktop Technician to handle moves, migrations, and day-to-day IT issues in our infrastructure. This 100% onsite role supports end users and contributes to a responsive IT environment.

You will perform PC moves, software/hardware installs, reimaging, and light network administration while documenting issues for timely resolutions. 2–5 years experience and Windows 11 familiarity are desired.

Qualifications

• 2–5 years of relevant experience.
• PC hardware knowledge.
• Basic working knowledge of Windows 11 Enterprise.
• Basic working knowledge of Microsoft Office applications (Outlook, Visio, Project).
• Basic knowledge of Microsoft Active Directory.
• Knowledge of Anti-Virus software.
• Basic knowledge of network topology concepts.
• Must be able to speak/read/write English.
• Must be able to lift up to 35 lbs.
• High School diploma or GED required.

Responsibilities

• Assists end users in resolving hardware and software issues by fielding telephone calls, email, HelpDesk tickets, and visits to user community to diagnose issues, perform troubleshooting activities and facilitate resolution
• Performs moves/adds and changes to PC
• Physical moves
• Software installs
• Hardware Installs
• Reimaging
• Documents, tracks and monitors the issues in ticketing system to facilitate a timely resolution
• Maintains and operates computer systems and/or network connectivity
• Provide technical support and guidance to users
• Light network Administration duties

Skills

PC hardware knowledge

Windows 11 Enterprise

Microsoft Office suite

Active Directory

Anti-Virus software

Network topology concepts

A+ certification

Microsoft certifications

English proficiency

Lift up to 35 lbs

Education

Highschool Diploma or GED

Job description

The Marvin Group, based in Southern California near LAX, seeks a Desktop Technician to handle moves, migrations, and day-to-day IT issues in our infrastructure. This 100% onsite role supports end users and contributes to a responsive IT environment.

You will perform PC moves, software/hardware installs, reimaging, and light network administration while documenting issues for timely resolutions. 2–5 years experience and Windows 11 familiarity are desired.