Onsite Help Desk Analyst – Tech Troubleshooter &Automation

JSR Tech Consulting; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A major financial firm is seeking a Desktop Support specialist to provide onsite support 5 days a week in Dallas. The successful candidate will resolve technical issues, assist with conference room tech, and ensure client satisfaction. Strong knowledge of diagnostic tools, proficiency with hardware/software, and the ability to troubleshoot effectively are essential. Experience with modern programming languages is a plus. This role requires excellent communication skills and an inclusive leadership attitude.

Qualifications

• Strong knowledge in the use of diagnostic tools and ticketing applications.
• Proficient in both software and hardware troubleshooting.
• Ability to manage device installation and configuration.

Responsibilities

• Resolve technical issues from hardware/software incidents.
• Assist with conference room technology and pre-meeting testing.
• Document and track client inquiries for satisfaction.

Skills

Diagnostic tools (Splunk, Aternity, NexThink)

ServiceNow (ticketing applications)

Troubleshooting client problems

Remote access tools usage

Python

Powershell

Tools

Windows

O365

Mobile devices

Job description

A major financial firm is seeking a Desktop Support specialist to provide onsite support 5 days a week in Dallas. The successful candidate will resolve technical issues, assist with conference room tech, and ensure client satisfaction. Strong knowledge of diagnostic tools, proficiency with hardware/software, and the ability to troubleshoot effectively are essential. Experience with modern programming languages is a plus. This role requires excellent communication skills and an inclusive leadership attitude.