Onsite Desktop Support Engineer – Customer-Focused IT

Ektello; Village of Fishkill (NY); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

PTO

Medical benefits

401k

Job summary

ektello is hiring a Desktop Support Engineer for an apparel leader in Fishkill, NY. The role requires 5 days onsite attendance and is a W2 contract that includes PTO, with medical and 401k benefit options.

The successful candidate will provide exceptional technology support for employees, diagnose and resolve hardware and software issues, and escalate when necessary to ensure high customer satisfaction. Strong communication and problem-solving skills are essential.

Qualifications

• Provide efficient technology support for employees across hardware and applications.
• Diagnose and resolve hardware and software issues, or escalate when needed.
• Deliver best-in-class service and maintain high customer satisfaction.

Responsibilities

• Listen to user issues and document details for faster resolution.
• Troubleshoot and repair desktop hardware, software, and peripherals.
• Escalate complex problems following defined procedures.
• Collaborate with teammates to ensure consistent service quality.
• Maintain accurate records of support requests and actions taken.

Skills

Desktop Support

Customer service

Troubleshooting

Communication

Job description

ektello is hiring a Desktop Support Engineer for an apparel leader in Fishkill, NY. The role requires 5 days onsite attendance and is a W2 contract that includes PTO, with medical and 401k benefit options.

The successful candidate will provide exceptional technology support for employees, diagnose and resolve hardware and software issues, and escalate when necessary to ensure high customer satisfaction. Strong communication and problem-solving skills are essential.