Onsite Desktop Support Engineer – Fishkill, NY

InfoVision Inc.; Town of Fishkill (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Gap Inc. in Fishkill, NY is seeking an on-site Technology Support Specialist to deliver fast, friendly service to employees across the headquarter, stores, regional offices, distribution centers and remote locations.

The role requires 5 days onsite attendance in Fishkill, NY. Responsibilities include listening to, diagnosing and resolving device hardware and software issues, guiding end-users, and providing best-in-class support across in-person and remote channels.

Qualifications

• Excellent interpersonal and customer service skills.
• Ability to diagnose and resolve device issues quickly.
• Willingness to work 5 days onsite in Fishkill, NY.

Responsibilities

• Provide an exceptional technology experience for employees by resolving hardware and application issues.
• Diagnose, resolve or escalate issues using defined procedures and tools.
• Deliver best-in-class service across in-person and remote support channels.
• Ensure consistent service quality and high customer satisfaction.
• Demonstrate knowledge of relevant technologies and applications.

Job description

Gap Inc. in Fishkill, NY is seeking an on-site Technology Support Specialist to deliver fast, friendly service to employees across the headquarter, stores, regional offices, distribution centers and remote locations.

The role requires 5 days onsite attendance in Fishkill, NY. Responsibilities include listening to, diagnosing and resolving device hardware and software issues, guiding end-users, and providing best-in-class support across in-person and remote channels.