Desktop Support Engineer

InfoVision Inc.; Town of Fishkill (NY); On-site; USD 50,000 - 72,000; Full time

Job summary

InfoVision Inc. in Fishkill, NY is seeking a Desktop Support Engineer to deliver speedy, high-quality IT assistance to employees across headquarters, stores, regional offices, distribution centres, and remote locations.

The role emphasizes a proactive, customer-focused approach to keep workstations and devices functioning at peak levels. The position requires diagnosing and resolving technology issues, providing on-site and remote support, and maintaining high customer satisfaction through

Qualifications

• Authorization to work in the United States without sponsorship.
• Onsite work location in Fishkill, NY.
• 12-month contract duration.

Responsibilities

• Assessing, diagnosing and resolving technology issues.
• Provide on-site and remote support to employees.

Skills

End-user support

Diagnostics

Onsite support

Customer service

Job description

Job Title - Desktop Support Engineer

This role is onsite in Fishkill NY, with 5 days onsite attendance required.

“Must be authorized to work in the United States without the need for current or future employer sponsorship.”

Duration – 12 months

There will be two rounds of interviews for this position. The first round will be conducted virtually, and candidates who are shortlisted will be invited to participate in a second-round onsite interview. The onsite interview location, as well as the work location for this role, is Fishkill, NY.

Job Profile Summary-

In this role, you will work in a dynamic, high-paced environment focused on ensuring that our employees' end-to-end technology needs are met quickly and efficiently by delivering service that is above and beyond our internal customer's expectations in our: headquarter, stores, regional offices, distribution centres, and remote locations. With a Customer Curious mindset, your goal is to enable and unlock our employees' work productivity by providing a consistently high level of service and customer satisfaction to the business. Responsibilities include assessing, diagnosing and resolving technology issues. Must be flexible in supporting our employees on-site and remotely.