Onsite Desktop Support Engineer – Fast-Paced IT in Fishkill

DRISHTICON Inc; Town of Fishkill (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Drishticon is seeking a Desktop Support Engineer for a direct client project in New York. This onsite role requires 5 days on-site attendance in Fishkill, NY, to deliver end-to-end technology support for employees across headquarters, stores, regional offices, and distribution centers.

You will diagnose and resolve hardware and software issues, escalate when needed, and ensure a high level of customer satisfaction.

Qualifications

• Provide exceptional technology experience for client employees by diagnosing and resolving hardware and application issues.
• Deliver fast, friendly service and maintain high customer satisfaction across multiple channels.

Responsibilities

• Provide exceptional technology experience for client employees by diagnosing and resolving hardware and application issues.
• Determine appropriate solutions from defined procedures and options.
• Research, diagnose, resolve, or escalate technical issues from multiple service channels.
• Deliver best-in-class service in person and virtually to maintain high customer satisfaction.
• Support employees on-site and remotely to ensure productivity.

Skills

Customer service

Onsite support

Troubleshooting

Job description

Drishticon is seeking a Desktop Support Engineer for a direct client project in New York. This onsite role requires 5 days on-site attendance in Fishkill, NY, to deliver end-to-end technology support for employees across headquarters, stores, regional offices, and distribution centers.

You will diagnose and resolve hardware and software issues, escalate when needed, and ensure a high level of customer satisfaction.