Desktop Support Engineer – Onsite & Remote Helpdesk

Motion Recruitment; Town of Fishkill (NY); Hybrid; USD 30,000 - 47,000; Full time

Job summary

Motion Recruitment is seeking a Desktop Support Engineer to join our team in Fishkill, NY for a 6-month contract with potential extension. The role focuses on delivering fast, customer-centric IT support across headquarters, stores, and remote locations.

You will diagnose and resolve hardware and software issues, escalate complex cases, and ensure high levels of service. Candidates should excel at interpersonal communication and manage multiple tasks while keeping stakeholders informed.

Qualifications

• Excellent interpersonal and customer service skills.
• Ability to develop and maintain relationships with business partners and stakeholders.
• Strong problem-solving abilities and analytical thinking.
• Ability to multitask and manage priorities while keeping stakeholders informed.

Responsibilities

• Provide exceptional technology experience for employees by diagnosing and resolving device hardware and application issues.
• Research, diagnose, resolve or escalate technical issues from multiple service channels.
• Deliver best-in-class service through all support channels in person and virtually.
• Ensure high levels of customer satisfaction by maintaining consistent service quality and knowledge of relevant technologies.

Job description

Motion Recruitment is seeking a Desktop Support Engineer to join our team in Fishkill, NY for a 6-month contract with potential extension. The role focuses on delivering fast, customer-centric IT support across headquarters, stores, and remote locations.

You will diagnose and resolve hardware and software issues, escalate complex cases, and ensure high levels of service. Candidates should excel at interpersonal communication and manage multiple tasks while keeping stakeholders informed.