Desktop Support Engineer

DRISHTICON Inc; Town of Fishkill (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Drishticon is seeking a Desktop Support Engineer for a direct client project in New York. This onsite role requires 5 days on-site attendance in Fishkill, NY, to deliver end-to-end technology support for employees across headquarters, stores, regional offices, and distribution centers.

You will diagnose and resolve hardware and software issues, escalate when needed, and ensure a high level of customer satisfaction.

Qualifications

• Provide exceptional technology experience for client employees by diagnosing and resolving hardware and application issues.
• Deliver fast, friendly service and maintain high customer satisfaction across multiple channels.

Responsibilities

• Provide exceptional technology experience for client employees by diagnosing and resolving hardware and application issues.
• Determine appropriate solutions from defined procedures and options.
• Research, diagnose, resolve, or escalate technical issues from multiple service channels.
• Deliver best-in-class service in person and virtually to maintain high customer satisfaction.
• Support employees on-site and remotely to ensure productivity.

Skills

Customer service

Onsite support

Troubleshooting

Job description

Drishticon is a Silicon Valley-based IT consulting and technology solutions company specializing in enterprise ecommerce, cloud technologies, systems integration, digital transformation, and mission-critical business platforms. We partner with startups and Fortune 500 organizations to deliver innovative, scalable, and cost-effective technology solutions through onsite and offshore delivery models.

We are looking for a Desktop Support Engineer for one of our direct clients in New York.

This role is onsite in Fishkill, Dutchess County, NY, with 5 days onsite attendance required.

There will be two rounds of interviews for this position. The first round will be conducted virtually, and candidates who are shortlisted will be invited to participate in a second-round onsite interview. The onsite interview location, as well as the work location for this role, is Fishkill, NY.

Please be aware that candidates are willing to commute to the designated office location 5 days per week.

This opportunity is W2 only

Job Profile Summary

In this role, you will work in a dynamic, high paced environment focused on ensuring that our employees' end-to-end technology needs are met quickly and efficiently by delivering service that is above and beyond our internal customer's expectations in our: headquarter, stores, regional offices, distribution centers and remote locations. With a Customer Curious mindset, your goal is to enable and unlock our employees' work productivity by providing a consistently high level of service and customer satisfaction to the business. Responsibilities include assessing, diagnosing, and resolving technology issues. Must be flexible in supporting our employees on-site and remotely.

Job Description

Provide an exceptional technology experience for our client. employees by listening, asking questions, soliciting feedback, assessing and responding appropriately to customer’s device hardware and application issues, requests and needs in an efficient and timely manner.

Determines appropriate and alternative solutions from mostly defined procedures and options

Research, diagnose, resolve or elevate technical and procedural issues from multiple service channels using multiple tools and documented processes

Deliver positive customer experience by creating a welcoming environment and providing best in class service through all support channels in person and virtually

Ensure consistency in service quality and capabilities for an overall high level of customer satisfaction

Demonstrate a sound understanding of relevant technologies and application products and understand the customer in a technology support environment.

Additional Job Description

Excellent interpersonal and customer service skills, ability to develop and maintain good relationships with business partners and at all levels of the organization

Learns and applies process and technical knowledge in problem solving with ability to multitask work while keeping stakeholders informed.

Take personal accountability to meet key performance measurements

SKILLS:

Drishticon is a Silicon Valley-based IT consulting and technology solutions company specializing in enterprise ecommerce, cloud technologies, systems integration, digital transformation, and mission-critical business platforms. We partner with startups and Fortune 500 organizations to deliver innovative, scalable, and cost-effective technology solutions through onsite and offshore delivery models.