Onsite Desktop Support Engineer - Bristol | SC Cleared

Computacenter AG & Co. oHG; Mobile (AL); On-site; USD 37,000 - 53,000; Full time

Job summary

Computacenter is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You’ll resolve incidents, fulfil service requests and ensure users receive a responsive, high-quality support experience. Location: Bristol onsite full time.

Key requirements include Windows 10/11 expertise, ITSM knowledge with ServiceNow, SCCM/AD experience, and readiness for SC clearance. Strong customer communication and driving license are essential.

Qualifications

• Experience handling incidents and requests to SLA targets.
• 2nd line support responsibilities with a focus on resolution.
• Strong customer service and communication skills.
• Solid knowledge of Windows 10/11, build and configuration.
• Networking basics including VPN, DNS, DHCP, LAN/WAN.
• SC clearance or eligibility for clearance.

Responsibilities

• Undertake incident and request tasks.
• Provide 2nd line resolution for incidents to SLA.
• Maintain a low monthly incident rate (<2%).
• Complete assigned work within timeframes.
• Support internal and external Project Managers on tasks.
• Handle non-standard requests within agreed timescales.
• Coordinate with Level 3 teams for major issues.
• Troubleshoot laptop/desktop hardware, networks, printers.
• Install and configure software and hardware.

Skills

Incident handling

2nd line support

Customer service

Windows OS knowledge

Networking basics

SC Clearance (or eligible)

Tools

SCCM

Active Directory

ITSM ServiceNow

VPN/remote connectivity

Microsoft Exchange environment

Job description

Computacenter is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You’ll resolve incidents, fulfil service requests and ensure users receive a responsive, high-quality support experience. Location: Bristol onsite full time.

Key requirements include Windows 10/11 expertise, ITSM knowledge with ServiceNow, SCCM/AD experience, and readiness for SC clearance. Strong customer communication and driving license are essential.