Onsite Desktop Support Engineer - Bristol

Computacenter AG & Co. oHG; Mobile (AL); On-site; USD 37,000 - 53,000; Full time

Job summary

Computacenter is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You’ll resolve incidents, fulfil service requests and ensure users receive a responsive, high-quality support experience. Location: Bristol onsite full time.

Key requirements include Windows 10/11 expertise, ITSM knowledge with ServiceNow, SCCM/AD experience, and readiness for SC clearance. Strong customer communication and driving license are essential.

Qualifications

• Experience handling incidents and requests to SLA targets.
• 2nd line support responsibilities with a focus on resolution.
• Strong customer service and communication skills.
• Solid knowledge of Windows 10/11, build and configuration.
• Networking basics including VPN, DNS, DHCP, LAN/WAN.
• SC clearance or eligibility for clearance.

Responsibilities

• Undertake incident and request tasks.
• Provide 2nd line resolution for incidents to SLA.
• Maintain a low monthly incident rate (<2%).
• Complete assigned work within timeframes.
• Support internal and external Project Managers on tasks.
• Handle non-standard requests within agreed timescales.
• Coordinate with Level 3 teams for major issues.
• Troubleshoot laptop/desktop hardware, networks, printers.
• Install and configure software and hardware.

Skills

Incident handling

2nd line support

Customer service

Windows OS knowledge

Networking basics

SC Clearance (or eligible)

Tools

SCCM

Active Directory

ITSM ServiceNow

VPN/remote connectivity

Microsoft Exchange environment

Job description

Location: UK - Mobile England | Job-ID: 220802 | Contract type: Standard | Business Unit: Technicians

Life on the team

We’re looking for a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high-quality support experience.

Location: Bristol (onsite full time)

What you’ll do

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a <2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

What you’ll need

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter