Desktop Support Analyst

Insight Global; Portland (OR); On-site; USD 34,000 - 48,000; Full time

Job summary

Insight Global is seeking a Desktop Support Analyst to provide white-glove onsite and remote support for Windows 11 and macOS users, collaborating across IT to improve employee experience. You will manage tickets, onboard new hires, and maintain hardware inventory in a fast-paced, enterprise environment.

The role emphasizes hands-on support for Windows and Apple devices, Microsoft 365 applications, and collaboration tools, with ongoing endpoint management and device provisioning responsibilities

Qualifications

• 3+ years in an enterprise desktop support or service desk
• Strong Windows and macOS administration experience
• Experience with endpoint management tools such as Intune or SCCM
• Experience with Microsoft 365 and modern collaboration tools (Teams, Zoom, Slack)
• Familiarity with directory systems (Entra ID/Azure AD and/or Active Directory)
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi)
• Experience with Zendesk and/or ServiceNow; Jira/Confluence
• Familiarity with device provisioning concepts (ABM, Windows Autopilot, SmartDeploy) and VDI/VMs

Responsibilities

• Provide onsite, email, and chat support for Windows 11 and macOS users
• Troubleshoot Microsoft 365 and other business applications
• Manage support tickets in Zendesk and/or ServiceNow
• Support collaboration tools including Slack, Zoom, and Microsoft Teams
• Perform new hire onboarding, workstation setup, and basic access provisioning
• Manage hardware inventory, provisioning, shipping, receiving, and asset tracking
• Assist with endpoint management and device enrollment using Intune, Kandji
• Support device provisioning processes including Apple Business Manager and Windows Autopilot

Skills

Windows OS

macOS administration

Entra ID/Azure AD

Active Directory

Networking fundamentals

Zendesk

ServiceNow

Jira/Confluence

VDI/VM concepts

Microsoft 365

Tools

Intune

Kandji

Jamf

Azure AD

Windows Autopilot

ABM

SmartDeploy

Job description

Position: Desktop Support Analyst (L1/L2)

Location: Onsite 5 days/week in Portland, OR

Duration: 6 month contract to hire

Start Date: ASAP

Job Description:

The Desktop Support Analyst position provides white-glove onsite and remote support for Windows and macOS users, business applications, and collaboration tools. This role manages tickets, supports onboarding and endpoint management activities, handles hardware logistics, and contributes to IT projects that improve the employee experience and operational efficiency. Key responsibilities include:

• Provide onsite, email, and chat support for Windows 11, macOS, applications, and peripherals.
• Troubleshoot Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and other business applications.
• Manage support tickets in Zendesk and/or ServiceNow
• Support collaboration tools including Slack, Zoom, and Microsoft Teams, as well as basic conference room/AV technology.
• Perform new hire onboarding, workstation setup, and basic access provisioning.
• Manage hardware inventory, provisioning, shipping, receiving, and asset tracking.
• Assist with endpoint management and device enrollment using Intune, Kandji, and related tools.
• Support device provisioning processes including Apple Business Manager and Windows Autopilot.

Must Haves:

• 3+ years of experience working in an enterprise desktop support or service desk environment
• Strong experience supporting Windows OS & MAC OS administration and applications
• Experience with endpoint management tools such as Intune or SCCM (IRU, Kandji, Jamf)
• Experience with Microsoft 365 and modern collaboration tools (Teams, Zoom, Slack).
• Familiarity with directory systems (Entra ID/Azure AD and/or Active Directory)
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting).
• Familiarity with ticketing and documentation tooling (Zendesk and/or ServiceNow; Jira/Confluence).
• Familiarity with device provisioning concepts (ABM, Windows Autopilot, SmartDeploy) and VDI/VM concepts