Onsite Desktop Support Analyst II - Windows & Mac Expert

Yoh; Fort Mill (SC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

401K Retirement Savings Plan

Direct Deposit & weekly pay

Referral Bonus Programs

Job summary

Yoh is hiring a Desktop Support Analyst for a 12-month contract in Fort Mill, SC. This onsite role supports internal employees with Windows and Mac devices, Office 365, and endpoint management using Intune AutoPilot and Citrix VDI.

You will work with AD/Azure, VPN connectivity, and ITIL processes while developing a robust knowledge base and assisting in user adoption of new technologies. The ideal candidate has 2+ years of tech support experience, strong communication, and the ability to work

Qualifications

• 2+ years in tech support including Windows and Mac
• Experience managing AD/Domains, Azure, Intune AutoPilot, and Office 365
• Experience with ServiceNow and corporate networks
• Strong communication and collaborative attitude
• Onsite 5 days a week; capable of independent work

Responsibilities

• Provide Tier 2 IT support for end-user devices across offices
• Respond to incidents and requests within a ticketing system within SLAs
• Deploy and troubleshoot laptops, desktops, printers, and mobile devices
• Configure Windows, macOS, and Office 365 environments
• Support remote users via VPN and Azure AD/Intune
• Create and maintain knowledge base articles and user guides
• Partner with IT security, networks, and vendors to resolve issues
• Maintain asset inventory and adhere to ITIL processes

Skills

Strong communication

Team collaboration

Customer service

Self-driven

Education

Associate degree or certificate in CS/IT

Tools

Active Directory (AD)

Azure

Intune AutoPilot

ServiceNow

Microsoft 365 / Office 365

Citrix VDI

MS Intune

VPN connectivity

Job description

Yoh is hiring a Desktop Support Analyst for a 12-month contract in Fort Mill, SC. This onsite role supports internal employees with Windows and Mac devices, Office 365, and endpoint management using Intune AutoPilot and Citrix VDI.

You will work with AD/Azure, VPN connectivity, and ITIL processes while developing a robust knowledge base and assisting in user adoption of new technologies. The ideal candidate has 2+ years of tech support experience, strong communication, and the ability to work