Onsite Desktop Support Analyst II

Yoh

Austin (TX)

On-site

USD 27,000 - 43,000

Full time

3 days ago

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Benefits offered by this job

Medical, Prescription, Dental & Vision

Health Savings Account

Life & Disability Insurance

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral Bonus Programs

Certification and training

Job summary

Yoh is seeking a Desktop Support Analyst in Austin, TX for a 12 month contract (to hire). The role is onsite at corporate offices and focuses on Tier 2 IT support for Windows and Mac devices across the organization with a strong emphasis on customer service and knowledge sharing.

Responsibilities include deploying and troubleshooting devices, managing AD/Azure/Intune environments, and contributing to the knowledge base and ITIL processes while ensuring SLAs are met.

Qualifications

2+ years of tech support including Windows and Mac.
Onsite 5 days a week, corporate office.
Experience with Active Directory, Azure, Intune, ServiceNow.
Strong communication and teamwork.

Responsibilities

Provide Tier 2 IT support for end-user devices across offices.
Respond to incidents in ticketing system with SLA adherence.
Deploy and troubleshoot Windows/Mac devices and peripherals.
Configure VPN and remote access for users.
Create KB articles and train users.
Follow ITIL change-incident-problem processes.

Skills

Tech Support

Windows & Mac support

Customer service

Communication

Education

Associate degree or equivalent

Tools

Active Directory

Azure

Intune Autopilot

ServiceNow

Office 365

Citrix VDI

Job description

Responsibilities include deploying and troubleshooting devices, managing AD/Azure/Intune environments, and contributing to the knowledge base and ITIL processes while ensuring SLAs are met.

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