Desktop Support Specialist — Hybrid & VIP Support

Yoh

Chicago (IL)

Hybrid

USD 32,000 - 45,000

Full time

5 days ago

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Benefits offered by this job

Medical, Prescription, Dental & Vision

Health Savings Account (HSA)

Life & Disability Insurance

MetLife Voluntary Benefits

Employee Assistance Program (EAP)

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral Bonus Programs

Certification and trainingOpportunit

Job summary

Yoh is seeking a Desktop Support Technician in Chicago, IL for a hybrid 6‑month contract. You will provide hands‑on and remote support for desktop hardware/software, with emphasis on Windows 11 and Office 365, Intune/Autopilot, and secure access tools.

The role includes VIP user support, inventory, vendor coordination, and on‑call coverage to maintain service levels. Great fit for a customer‑minded tech pro seeking a dynamic financial services client.

Qualifications

5+ years of experience installing, configuring, troubleshooting desktops, laptops, and printers.
Strong knowledge of Windows 11 and Office 365.
Experience with Intune, Autopilot, VPN, and Citrix environments.

Responsibilities

Provide technical desktop and software support for users, including remote locations.
Troubleshoot malware, hardware failures, file corruption, and printers/devices.
Manage remote access tools (VPN, Citrix) and remote VC setups (Zoom/Teams).
Ensure timely updates, documentation, and closure of support tickets.
Maintain hardware/software inventory; coordinate with vendors.
Overtime, weekend, and on-call work as needed to meet service levels.