Desktop Technician Brite Brite People. Brite Solutions.

Brite; Town of Victor (NY); On-site; USD 29,000 - 32,000; Full time

Job summary

Brite is seeking a Desktop Technician to install, maintain, and upgrade desktop hardware and equipment at our Victor, NY headquarters. The role involves troubleshooting hardware, software, and network issues, and providing end-user support both remotely and in person.

The ideal candidate has a Bachelor's degree in computer science or IT with 1–2 years of experience; CompTIA A+ certification is preferred. This onsite position offers opportunities to improve deployment processes and collaborate

Qualifications

• Bachelor’s degree in computer science, Information Technology or related field and a minimum of one–two years’ experience or an equivalent combination of related work experience, training and/or education sufficient to successfully perform the essential duties of the job is required.
• CompTIA A+ or similar certification preferred.

Responsibilities

• Troubleshoot and resolve hardware, software and network issues.
• Provide end-user assistance both remotely and in person.
• Install, maintain, and upgrade desktop hardware and equipment.
• Works closely with Customer Success Representatives to ensure the best customer experience within the service level agreement time frame.
• Responds to requests for service and customer questions within required response times.
• Assists end users with installation of applications and computer peripherals.
• Assists in onboarding new employees both internal and external.
• Maintains customer asset inventory.
• Responsible for continuous improvement of deployment processes.
• Assists with RMA process as required.

Skills

Hardware knowledge

Network infrastructure

Communication

Problem solving

Time management

Interpersonal skills

Education

Bachelor’s degree in computer science or IT

CompTIA A+ certification (preferred)

Job description

JOB SUMMARY

The Desktop Technician role is responsible for installing, maintaining, and upgrading all desktop hardware and equipment to ensure optimal workstation performance. The position troubleshoots problem areas remotely and in person in a timely and accurate fashion and provides end-user assistance where required.

ESSENTIAL FUNCTIONS

• Troubleshoot and resolve hardware, software and network issues.
• Provide end-user assistance both remotely and in person.
• Install, maintain, and upgrade desktop hardware and equipment.
• Works closely with Customer Success Representatives to ensure the best customer experience within the service level agreement time frame.
• Responds to requests for service and customer questions within required response times.
• Assists end users with installation of applications and computer peripherals.
• Assists in onboarding new employees both internal and external.
• Maintains customer asset inventory.
• Responsible for continuous improvement of deployment processes.
• Assists with RMA process as required.

OTHER DUTIES

• Accomplishes all other duties and tasks as appropriately assigned or requested.

EDUCATION & EXPERIENCE

• Bachelor’s degree in computer science, Information Technology or related field and a minimum of one – two years’ experience or an equivalent combination of related work experience, training and/or education sufficient to successfully perform the essential duties of the job is required.
• CompTIA A+ or similar certification preferred.

KNOWLEDGE, SKILLS & ABILITIES

• Demonstrated knowledge of hardware and network infrastructure.
• Excellent listening skills.
• Exceptional verbal and written communication.
• Detail oriented.
• Ability to work in a fast-paced environment
• Strong problem solving and analytical skills.
• Excellent relationship building skills.
• Well-developed interpersonal skills and ability to work cooperatively with diverse individuals at all levels.
• Self-directed and results oriented.
• Effective time management skills.

Brite is proud to be an equal opportunity employer.

This role will be primarilyonsiteat our headquarters inVictor, NY.

Compensation: $21.00 – 23.50 per hour based on experience.