On-Site IT Field Support Technician — Healthcare

South Shore Health; Weymouth (MA); Presencial; USD 58 000 - 78 000; Tempo integral

Resumo da oferta

South Shore Health in Weymouth, MA seeks an IT Field Support Technician I to provide first-level on-site desktop support across the health system. You will own and progress on-site requests to closure, resolving break-fix issues and assisting with moves, adds and changes as directed.

You will document all work in the ticketing system in real time and contribute to up-to-date support documents. Strong hardware and software knowledge, with the ability to communicate clearly with nurses,

Qualificações

• Associate’s degree or technical certification in IT or related field preferred.
• Microsoft certification or equivalent experience preferred.
• 1–3 years of desktop support experience in a healthcare setting.
• Strong knowledge of Windows-based desktops and common office devices.

Responsabilidades

• Provide first-level on-site desktop support across SSHS locations.
• Own and drive on-site requests to closure; resolve break-fix issues.
• Assist with moves, adds, and changes; document work in ticketing system.
• Update support documentation to improve team readiness.

Conhecimentos

Desktop support

Customer communication

Formação académica

Associate’s degree or technical cert

Ferramentas

Windows 11

Dell hardware

HP hardware

Lenovo hardware

Descrição da oferta de emprego

South Shore Health in Weymouth, MA seeks an IT Field Support Technician I to provide first-level on-site desktop support across the health system. You will own and progress on-site requests to closure, resolving break-fix issues and assisting with moves, adds and changes as directed.

You will document all work in the ticketing system in real time and contribute to up-to-date support documents. Strong hardware and software knowledge, with the ability to communicate clearly with nurses,