Onsite Desktop & IT Support Technician | 12+ Month Contract

Pyramid Consulting, Inc

City of Poughkeepsie (NY)

On-site

USD 41,000 - 44,000

Full time

3 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Health insurance (medical, dental, & v

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. is seeking a Desktop Support Technician / IT Support Specialist for a 12+ month contract in Poughkeepsie, NY (onsite).

The role provides L1/L2 technical support, troubleshooting for Windows desktops/laptops, Zebra devices, and warehouse technology, and requires ServiceNow ticketing and strong customer service. Ideal candidates have CompTIA A+ and Network+ certifications, hands-on IT asset management experience, and a proven ability to work in a fast-paced warehouse

Qualifications

6 months+ of experience in Desktop Support, IT Support, Help Desk, Service Desk, or Technical Support.
Experience providing L1/L2 technical support.
Strong hardware and software troubleshooting skills.
Strong analytical and problem-solving abilities.
Excellent customer service and interpersonal communication skills.
Experience with an IT ticketing/service management system.
Ability to work 100% onsite in Fishkill, NY.
Experience with ServiceNow and Zebra handheld devices.
Experience with barcode scanners and device deployment.
Experience with IT asset management.
CompTIA A+ and CompTIA Network+ certifications.
Microsoft Office troubleshooting experience.

Responsibilities

Provide L1/L2 technical support to employees at the Fishkill distribution center.
Deliver a professional, responsive, and customer-focused technology experience.
Diagnose and resolve Windows desktop and laptop hardware/software issues.
Troubleshoot Zebra handheld devices, barcode scanners, printers, and related warehouse technology.
Provide support for Microsoft Office and general business applications.
Create, update, troubleshoot, and resolve tickets using ServiceNow.
Perform device deployment, configuration, setup, and asset management.
Escalate issues that require higher-level technical assistance.
Provide hands-on support to warehouse employees and phone-based support to users at the same location.
Maintain accurate ticket documentation and keep users informed throughout the resolution process.
Occasionally provide remote support to other Gap locations when needed.
Collaborate with the local IT team and broader Gap warehouse technology support organization.
Maintain consistent service quality and a high level of customer satisfaction.
Manage multiple technical issues and priorities in a fast-paced environment.
Follow established IT processes, procedures, and service-level expectations.