Onsite L2 Desktop Support – NYC IT Solutions

Zones IT Solutions; New York (NY); On-site; USD 28,000 - 47,000; Part time

Benefits offered by this job

Medical coverage

Paid time off

Job summary

Zones is seeking an L2 Desktop Support specialist to join our NY team on-site. This 9+ month role demands deskside and end-user support across Windows and Mac OS, with Office 365 and AV tooling experience, and strong ticketing with ServiceNow.

You will install, configure, reimage, and support IT hardware, network awareness, asset management, and VIP executive assistance as needed, working five days a week in office without remote options.

Qualifications

• Bachelor’s degree or 7+ years relevant experience.
• Strong knowledge of Windows and Mac OS X.
• Understanding of network infrastructure and configurations.
• ITIL Foundation Certification plus relevant certs.

Responsibilities

• Deskside/Desktop/End User support in a corporate environment.
• Troubleshoot and resolve software issues; install/configure software.
• Support Mac OS, Windows OS, Office 365, devices; AV systems.
• Use ServiceNow to track tickets and provide status updates.
• Reimage computers/hard drives and perform asset management.
• Provide VIP support and support other locations as needed.

Skills

Windows OS

Mac OS

Networking

Ticketing

Education

Bachelor’s degree or 7+ years experience

ITIL Foundation Certification

A+ Certification

N+/MCP/MCSA

Apple Certification

Tools

JAMF Product Suite

SCCM

MDM (Apple)

ServiceNow

Job description

Zones is seeking an L2 Desktop Support specialist to join our NY team on-site. This 9+ month role demands deskside and end-user support across Windows and Mac OS, with Office 365 and AV tooling experience, and strong ticketing with ServiceNow.

You will install, configure, reimage, and support IT hardware, network awareness, asset management, and VIP executive assistance as needed, working five days a week in office without remote options.