Desktop Support Technician / IT Support Specialist

Pyramid Consulting, Inc; City of Poughkeepsie (NY); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Health insurance (medical, dental, & v

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. is seeking a Desktop Support Technician / IT Support Specialist for a 12+ month contract in Poughkeepsie, NY (onsite).

The role provides L1/L2 technical support, troubleshooting for Windows desktops/laptops, Zebra devices, and warehouse technology, and requires ServiceNow ticketing and strong customer service. Ideal candidates have CompTIA A+ and Network+ certifications, hands-on IT asset management experience, and a proven ability to work in a fast-paced warehouse

Qualifications

• 6 months+ of experience in Desktop Support, IT Support, Help Desk, Service Desk, or Technical Support.
• Experience providing L1/L2 technical support.
• Strong hardware and software troubleshooting skills.
• Strong analytical and problem-solving abilities.
• Excellent customer service and interpersonal communication skills.
• Experience with an IT ticketing/service management system.
• Ability to work 100% onsite in Fishkill, NY.
• Experience with ServiceNow and Zebra handheld devices.
• Experience with barcode scanners and device deployment.
• Experience with IT asset management.
• CompTIA A+ and CompTIA Network+ certifications.
• Microsoft Office troubleshooting experience.

Responsibilities

• Provide L1/L2 technical support to employees at the Fishkill distribution center.
• Deliver a professional, responsive, and customer-focused technology experience.
• Diagnose and resolve Windows desktop and laptop hardware/software issues.
• Troubleshoot Zebra handheld devices, barcode scanners, printers, and related warehouse technology.
• Provide support for Microsoft Office and general business applications.
• Create, update, troubleshoot, and resolve tickets using ServiceNow.
• Perform device deployment, configuration, setup, and asset management.
• Escalate issues that require higher-level technical assistance.
• Provide hands-on support to warehouse employees and phone-based support to users at the same location.
• Maintain accurate ticket documentation and keep users informed throughout the resolution process.
• Occasionally provide remote support to other Gap locations when needed.
• Collaborate with the local IT team and broader Gap warehouse technology support organization.
• Maintain consistent service quality and a high level of customer satisfaction.
• Manage multiple technical issues and priorities in a fast-paced environment.
• Follow established IT processes, procedures, and service-level expectations.

Skills

L1/L2 Support

Hardware Troubleshooting

Software Troubleshooting

Customer Service

ServiceNow

Documentation

Onsite Support

IT Asset Management

Multi-tasking

Warehouse IT

Education

CompTIA A+

CompTIA Network+

Tools

ServiceNow

Zebra Handheld Devices

Barcode Scanners

Microsoft Office

Job description

Immediate need for a talented Desktop Support Technician / IT Support Specialist. This is a 12+ Months Contract opportunity with long-term potential and is located in Poughkeepsie, New York (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-25037

Pay Range: $30 - $32/hour.

• health insurance (medical, dental, vision)
• 401(k) plan
• paid sick leave (depending on work location)

Key Responsibilities:

• Provide L1/L2 technical support to employees at the Fishkill distribution center.
• Deliver a professional, responsive, and customer-focused technology experience.
• Diagnose and resolve Windows desktop and laptop hardware/software issues.
• Troubleshoot Zebra handheld devices, barcode scanners, printers, and related warehouse technology.
• Provide support for Microsoft Office and general business applications.
• Create, update, troubleshoot, and resolve tickets using ServiceNow.
• Perform device deployment, configuration, setup, and asset management.
• Research technical issues and determine appropriate solutions using established procedures and documentation.
• Escalate issues that require higher-level technical assistance.
• Provide hands-on support to warehouse employees and phone-based support to users at the same location.
• Maintain accurate ticket documentation and keep users informed throughout the resolution process.
• Occasionally provide remote support to other Gap locations when needed.
• Collaborate with the local IT team and broader Gap warehouse technology support organization.
• Maintain consistent service quality and a high level of customer satisfaction.
• Manage multiple technical issues and priorities in a fast-paced environment.
• Follow established IT processes, procedures, and service-level expectations.

Key Requirements and Technology Experience:

• 6 months+ of experience in Desktop Support, IT Support, Help Desk, Service Desk, or Technical Support.
• Experience providing L1/L2 technical support.
• Strong hardware and software troubleshooting skills.
• Strong analytical and problem-solving abilities.
• Excellent customer service and interpersonal communication skills.
• Ability to ask effective questions, identify the root cause of issues, and provide appropriate solutions.
• Experience working with an IT ticketing/service management system.
• Ability to multitask while maintaining accurate documentation.
• Ability and willingness to work 100% onsite in Fishkill, NY.
• Experience with ServiceNow.
• Experience supporting Zebra handheld devices.
• Experience with barcode scanners.
• Experience with device deployment and configuration.
• Experience with IT asset management.
• Previous experience in a warehouse, distribution center, retail, logistics, or fulfillment environment.
• CompTIA A+ certification.
• CompTIA Network+ certification.
• Microsoft Office troubleshooting experience.

Our client is a leading Biopharmaceutical Industry and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.