Onsite Desktop IT Support Technician

Mercyhealth; Freeport, Northern (IL, KY); Hybrid; USD 33,000 - 52,000; Full time

Job summary

Mercyhealth Freeport Hospital in Freeport, IL is seeking a Desktop Support Technician to install, repair, upgrade, and support PC hardware and software across Mercyhealth locations. This full-time onsite role requires an AA in Computer Science or related field (preferred) and may involve travel to other Mercyhealth locations.

Strong IT principles and the ability to explain technical concepts are essential for success.

Qualifications

• Associate's degree in Computer Science or related area preferred.
• Hardware or OS certification preferred.

Responsibilities

• Performs installation, repair, upgrades, and modifications of PC equipment.
• Installs PC software programs and systems to meet user requirements.
• Analyze software for compatibility on desktops and network.
• Provide analytical support for third party software applications.
• Advise and provide support for project implementations.
• Escalate issues within the department to senior technicians.
• Provide supervisor with regular, succinct reports on progress against objectives.
• Maintain records and inventory of computer equipment.
• Travel to other Mercyhealth locations is required.

Skills

Multi-tasking

IT principles

Technical communication

Education

Associate's degree in Computer Science

Job description

Mercyhealth Freeport Hospital in Freeport, IL is seeking a Desktop Support Technician to install, repair, upgrade, and support PC hardware and software across Mercyhealth locations. This full-time onsite role requires an AA in Computer Science or related field (preferred) and may involve travel to other Mercyhealth locations.

Strong IT principles and the ability to explain technical concepts are essential for success.