Desktop Support Technician

Mercyhealth; Freeport, Northern (IL, KY); Hybrid; USD 33,000 - 52,000; Full time

Job summary

Mercyhealth Freeport Hospital in Freeport, IL is seeking a Desktop Support Technician to install, repair, upgrade, and support PC hardware and software across Mercyhealth locations. This full-time onsite role requires an AA in Computer Science or related field (preferred) and may involve travel to other Mercyhealth locations.

Strong IT principles and the ability to explain technical concepts are essential for success.

Qualifications

• Associate's degree in Computer Science or related area preferred.
• Hardware or OS certification preferred.

Responsibilities

• Performs installation, repair, upgrades, and modifications of PC equipment.
• Installs PC software programs and systems to meet user requirements.
• Analyze software for compatibility on desktops and network.
• Provide analytical support for third party software applications.
• Advise and provide support for project implementations.
• Escalate issues within the department to senior technicians.
• Provide supervisor with regular, succinct reports on progress against objectives.
• Maintain records and inventory of computer equipment.
• Travel to other Mercyhealth locations is required.

Skills

Multi-tasking

IT principles

Technical communication

Education

Associate's degree in Computer Science

Job description

## Desktop Support TechnicianApply: Onsite: Mercyhealth Freeport Hospital - Freeport, IL: Full time: Posted Today: 2026-03227**OVERVIEW:**Provides technical support by installing, repairing, upgrading, and modifying PC hardware and software while analyzing application compatibility and resolving technical issues. Maintains equipment records and inventory, supports project implementations, escalates complex issues as needed, and provides timely technical assistance across multiple locations. **SCHEDULE:** Full-Time, 40-hours per week.**SHIFT:** Days **ESSENTIAL DUTIES AND RESPONSIBILITIES*** Performs installation, repair, upgrades, and modifications of PC equipment.* Installs PC software programs and systems to meet user requirements.* Analyze software for compatibility on desktops and network.* Provide analytical support for third party software applications.* Advises and provides support for project implementations.* Escalation of issues within the department as needed to senior technicians* Provides supervisor with regular and succinct reports regarding the progress being made against assigned objectives.* Maintains records and inventory of computer equipment.* Travel to other Mercyhealth locations is required**EDUCATION AND/OR EXPERIENCE**Associate's degree (A. A.) in Computer Science or related area preferred.**CERTIFICATION/LICENSURE**Hardware or OS certification preferred Maintain a valid driver's license**OTHER SKILLS AND ABILITIES**Ability to multi-task and prioritize projects\\tasks effectively Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience **LEVEL OF SUPERVISION**Minimal**PAY RANGE:**$24.60 - $38.14Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.Mercyhealth offers competitive pay and a comprehensive benefits package including:* Medical, Dental, Vision* Life & Disability Insurance* FSA/HSA Options* Generous, accruing paid time off* Paid Parental and caregiver leave* Career advancement and educational opportunities* Tuition and certification reimbursement* Certification Reimbursement* Well-being Programs* Employee Discounts* On-Demand Pay* Financial Education* Annual recognition/awards events* Partner appreciation days* Family entertainment/attractions discount* Community service/improvement opportunities