Desktop Support Technitian

Mercy Health System Corporation; United States; On-site; USD 51,000 - 79,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life & Disability Insurance

FSA/HSA Options

Paid Time Off

Job summary

Mercyhealth is seeking a Full-Time IT Support Technician to install, repair, upgrade, and modify PC hardware and software across multiple locations. You will analyze software for compatibility, support project implementations, and maintain equipment records while escalating complex issues to senior technicians.

The role requires visiting Mercyhealth sites, effective prioritization of tasks, and clear communication of technical concepts to diverse users.

Qualifications

• Associate's degree preferred.
• Driver's license required.
• Hardware or OS certification preferred.
• Ability to communicate technical concepts to a varied audience.

Responsibilities

• Install, repair, upgrade, and modify PC equipment.
• Install PC software programs and systems to meet user requirements.
• Analyze software for compatibility on desktops and network.
• Provide analytical support for third-party software applications.
• Assist with project implementations and escalate issues as needed.
• Maintain records and inventory of computer equipment.
• Travel to Mercyhealth locations as required.

Skills

Multitasking

Prioritize tasks

IT principles

Communicate tech concepts

Education

Associate's degree in Computer Science or related area

Driver's license

Hardware or OS certification

Job description

OVERVIEW

Provides technical support by installing, repairing, upgrading, and modifying PC hardware and software while analyzing application compatibility and resolving technical issues. Maintains equipment records and inventory, supports project implementations, escalates complex issues as needed, and provides timely technical assistance across multiple locations.

SCHEDULE

Full-Time, 40-hours per week.

SHIFT

Days

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs installation, repair, upgrades, and modifications of PC equipment. Installs PC software programs and systems to meet user requirements. Analyze software for compatibility on desktops and network. Provide analytical support for third party software applications. Advises and provides support for project implementations. Escalation of issues within the department as needed to senior technicians Provides supervisor with regular and succinct reports regarding the progress being made against assigned objectives. Maintains records and inventory of computer equipment. Travel to other Mercyhealth locations is required

EDUCATION AND/OR EXPERIENCE

Associate's degree (A. A.) in Computer Science or related area preferred.

CERTIFICATION/LICENSURE

Hardware or OS certification preferred Maintain a valid driver's license

OTHER SKILLS AND ABILITIES

Ability to multi-task and prioritize projects\tasks effectively Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience

LEVEL OF SUPERVISION

Minimal

PAY RANGE

$24.60 - $38.14

Equal Opportunity Employer Statement

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision Life & Disability Insurance FSA/HSA Options Generous, accruing paid time off Paid Parental and caregiver leave Career advancement and educational opportunities Tuition and certification reimbursement Certification Reimbursement Well-being Programs Employee Discounts On-Demand Pay Financial Education Annual recognition/awards events Partner appreciation days Family entertainment/attractions discount Community service/improvement opportunities

Company Culture Statement

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: #1 in the nation on AARP's Best Employers for Workers Over 50 One of Working Mother magazine's 100 Best Companies for Working Mothers A Top 50 Company and Top 10 Nonprofit for Executive Women For over 135 years, Mercyhealth has provided high-quality health care to residents throughout northern Illinois and southern Wisconsin. We have a passion for providing comprehensive health care close to home for area residents through our six hospitals and 85 primary and specialty care locations. As an integrated health system, you can come to us for routine health care, like annual physicals, immunizations and preventive health screenings, as well as highly specialized care, such as neonatal intensive care, heart surgery, stroke care, neurosurgery, cancer treatment and much more. The range of Mercyhealth's specialties and the skills of our doctors, nurses and clinical staff are truly extraordinary.